Samir Touat Email & Phone Number

London, United Kingdom

Mood Media is the global leader in elevating Customer Experiences, combining sight, sound, scent, social mobile technology and systems to create greater emotional connections between brands and consumers. Mood’s solutions reach over 150 million consumers each day through more than 500,000 active client locations around the globe. Mood’s clients include businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants, local banks and thousands of small businesses.Driving strategic change and sustainable business performance improvement. Accountabilities include:• Working with department heads from Ops, Sales, Finance and Creative to lead Mood’s European ERP integration efforts and supervise execution by department heads• Understanding challenging and rapidly changing market and internal situations to enable creative and innovative solutions/options for Mood management• Working with VP’s, Directors and Mid management to deliver European projects through the management of multiple work streams• Helping Mood management develop and implement a turnaround or transformation programme• Identifying cash levers to improve Operating Cash Flow management and conserve cash• Helping Mood realise cash quickly from their operations through working capital management• Identifying quick wins to improve earnings • Assessing operational and management teams within Mood Media International Organisation, identifying skill gaps• Taking a “hands-on” role to manage projects and programmes and inspire change• Providing robust management and monitoring of change programmes• Delivering presentations and reports to key stakeholders (e.g. Board, management.)

London, United Kingdom

Helping organisations to innovate their strategies and business models and deliver high-performance.Business strategy and operations advisory focused on enabling start-ups and small businesses to build scalable profitable business models and helping large multi-national corporations to implement transformational change and operational improvement programmes. Leveraging blue-chip organisational, operational excellence and leadership experience.Key Achievements:• Structured and delivered business analysis and growth strategy for a consumer goods business.• Developed business case, target operating model and led process streamlining plan for a global telecom service provider.• Refined business plan for a Customer Recognition, Relationship Management and Analytics start-up.• Revamped order management and customer service processes for a communications service provider.• Developed and executed new business growth strategies for IT outsourcing firm and IoT business.• Assessed business and operating strategies for food surplus recycling and ecotourism businesses.

London, United Kingdom

• Strengthened business acumen through in-depth exposure to both the latest thinking and practices in management and current and future challenges of the international business environment.• Honed strategy, operations, change, and innovation leadership skills through immersive class discussions and group assignements with executives from a large cross-section of geographies and sectors.• Expanded a network of dynamic executives and entrepreneurs, to shape organisations and create sustainable value.Core Modules:•Quantitative Analysis •Individual Skills •Team Skills • International Accounting • Financial Management • Global Operations • Corporate Finance • Management Communications • Global Management •International Marketing • Business Execution • Global StrategyElective Modules:• Scenario Planning • Global Strategic Valuation • Change Management • Disruptive Innovation • Principled LeadershipAction Project:• Led a 12 weeks consulting engagement with a team of 6, helping Coca-Cola to identify meaningful innovations and actionable marketing strategies that will impact and accelerate the engagement with teens.Graduated in August 2014 (GPA 3.51/4)

Maidenhead; Berkshire, Uk

Trusted advisor to the EMEA Operations Director and the VP of Operations. Led EMEA Post-Merger Integration Quote-To-Configuration, Order-To-Cash, Professional Services, and Content Management work streams. Programme managed operating model transformation and operational improvement initiatives. Achieved multi-million (12%) operating cost reduction target through international cross-functional teams. Delivered positive change and mitigated revenue and customer satisfaction risks.• Developed strategy for post-merger integration, process re-design and digital transformation. Managed stakeholders, cross-functional alignment, and implementation of target operating model. • Led development and implementation of strategic cross-functional product portfolio rationalisation initiative. Delivered 20% cost and cycle time improvement which boosted the firm’s competitiveness.• Enabled revenue growth and generated 50% bid productivity and cycle time improvement at the helm of commercial excellence initiatives. Integrated 3 service pricing processes and enhanced governance.• Formulated and implemented EMEA-wide service transformation and improved customer journeys. Drove 15% annual productivity increase, 20% faster delivery with significant quality improvements. • Led the transformation of EMEA order engineering operations to a new operating model across offshore locations in Europe and the Americas which resulted in 55% annualised cost savings.• Awarded GENBAND’s Quality Award of Excellence for process improvement and leadership in business and digital transformation (Oracle ERP, Salesforce CRM, SharePoint CMS, etc.).

Maidenhead, Berkshire, United Kingdom

Directed the strategic development and day-to-day management of the UK and Ireland engineering and implementation practice. Led functional teams of 20 and matrix managed staff in offshore Centers of Excellence. Delivered an extensive range of professional services for complex 2G/3G and VoIP networks rollout. Managed projects, budgets, stakeholders, processes, and quality within business and customer satisfaction targets for $400M of business.Key Achievements:• Led the delivery of service commitments for a large portfolio of $2M+ high-profile customer projects. Managed resource allocation, communication, scope, budget and quality. Drove project profit margins and quality improvements. Successfully resolved customer escalations and crisis.• Partnered with sales and all business functions to be the focal point for all the needs and contractual commitments of high-profile customers: e.g. T-Mobile, O2, Vodafone, BT, BskyB, Virgin Media.• Led process and performance improvement initiatives, introduced quality management process, and implemented change projects that generated 40% cost savings for standard engineering services.• Built and led team to high performance quickly. Drove double-digit annual productivity growth. Coached and trained staff on technology, customer service, and change control best practices. Promoted a can-do attitude and continual service improvement which propelled team performance.• Managed priority and resources to achieve the best possible balance between customer satisfaction and business goals. Led cross-functional collaboration to ensure smooth and efficient processes.• Captured ~$1M new annual revenue by raising advanced services to 39% of team workload, highest in EMEA region. Established global virtual SME teams to realise new services capabilities.• Developed new service capabilities which enabled providing multi-million Managed Services and technology design and implementation consulting engagements.

New Southgate / Harlow, United Kingdom

Led engineering team to expand account and introduce the new 2.5G and 3G wireless technology and all Nortel products sold to T-Mobile. Provided pre & post sales engineering services for $40M of Business, resulting in the capture of network deployment contracts across Europe. • Helmed engineering strategy, planning, delivery and quality management. Leveraged ties to sales and R&D teams to embed Nortel into T-Mobile’s ops.• Delivered on-time and on-budget GPRS and UMTS programmes achieving 100% Nortel core network. Effectively shut out competitors by building strong client relationships and collaboration.• Initiated a cross-company task force to stabilise T-Mobile UK’s 2G network performance, resolving customer experience issues by implementing customised network design and optimisation services.

St. Quentin-En-Yvelines, France/New Southgate, Uk

Directed delivery of all GSM and GPRS (2G/2.5G) wireless network engineering services provided to T-Mobile. Orchestrated introduction of latest wireless technology, actively partnering with T-Mobile on all network design, deployment, operation, and optimisation. Achieved company’s revenue/cost targets by delivering high standard of technical expertise/business skills, as well as highly effective engagement with customer on all technological, operational, and support needs.

La Defense, Paris, France

Leading network performance analysis, driving the development and implementation of network infrastructure design, configuration and operational improvements to SFR's national mobile network in the Paris, Normandie and Centre region (600+ radio site and 10+ core switching sites). Coordinated root cause analaysis and problem-solving activities across R&D, Network Architecture and Planning and Operations divisions. Managed cross-functional and supplier relationships. Achieved significant contribution towards SFR achieving # 1 National Leadership Position for Customer Experience, awarded by the French Telecom Regulator.

Paris, France

Developed 3G/UMTS radio access models based on an evolution from the IS-95 2.G technology to a W-CDMA radio interface, focusing on spectrum efficiency optimization and High-Speed Multi-Media Services.

Executive Mba, Master Of Business Administration, General: Finance, Operation, Strategy, Leadership, Innovation, 3.51

Activities and Societies: Entrepreneurship Club Consulting Club Graduate of Hult International Business School, ranked in Top 50 Business.

Masters, Telecommunications Systems

Masters, Robotics

Bachelor Of Science (Bsc), Electronic & Computer Engineering