Samuel Alston Email & Phone Number

Charlotte, North Carolina, United States

• Install, maintain and repair computer systems and technology hardware.
• Assist with the design, implementation, and ongoing support of new software and features.
• Provide helpdesk support for network issues.
• Respond to IT issues, hardware maintenance, software, networking, etc.
• Provide technical support either by phone, remote access or site visits as needed.
• Proactively monitor logs for changes or errors and take appropriate actions to resolve issues.

New York, New York, United States

-Shadowed a Project Manager to gain insights into Waterfall Project Management and an overview of Agile methodologies, including the role and responsibilities of a Scrum Master.-Developed proficiency in using collaborative tools such as Jira software and Miro to create a virtual environment conducive to effective teamwork and stakeholder.

United States

• Utilize effective communication to provide assistance and troubleshoot concerns for students and faculty.
• Install personal computer systems and reviews, monitor and upgrade existing personal computer systems.
• Utilize Service Now for Help Desk Ticket facilitation.
• Work Directly with end-users, researching areas of challenge and work through problems with helpdesk callers.