Samuel Alston Email & Phone Number

Charlotte, North Carolina, United States

• Install, maintain and repair computer systems and technology hardware.• Assist with the design, implementation, and ongoing support of new software and features.• Provide helpdesk support for network issues. • Respond to IT issues, hardware maintenance, software, networking, etc. • Provide technical support either by phone, remote access or site visits as needed. • Proactively monitor logs for changes or errors and take appropriate actions to resolve issues.

New York, New York, United States

-Shadowed a Project Manager to gain insights into Waterfall Project Management and an overview of Agile methodologies, including the role and responsibilities of a Scrum Master.-Developed proficiency in using collaborative tools such as Jira software and Miro to create a virtual environment conducive to effective teamwork and stakeholder engagement.-Prepared to contribute to ESG Support, Analytics/Modeling, RACI Support, Stakeholder Communications, Department Newspaper Development, FunCo Activities, QMS, Quality Culture Activities, and Continuous Improvement initiatives.-Possesses strong communication skills and a quick-learning attitude, eager to apply knowledge to support projects and initiatives during the internship period

United States

• Utilize effective communication to provide assistance and troubleshoot concerns for students and faculty.• Install personal computer systems and reviews, monitor and upgrade existing personal computer systems. • Utilize Service Now for Help Desk Ticket facilitation. • Work Directly with end-users, researching areas of challenge and work through problems with helpdesk callers.