Graphic Designer/Retail Associate
Bedford, Indiana
• Understood and fulfilled the needs of walk-in customers and telephone/email inquiries• Communicated effectively and continuously practiced good listening with customers, co-workers, vendors, and leadership• Empathized and managed demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience• Managed ownership of customers’ packing, shipping, and/or print problems and offers viable solutions• Packaged shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents• Managed the logistics of small to medium projects, follows through to completion, and updates all parties as needed• Produced and designed proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC• Operated all equipment, software, and devices in an expert fashion and is willing to teach others• Prioritized and optimized the work load to streamline the production flow• Frequently multi-tasked while maintained extreme attention to detail and high quality control• Opened and/or closed the store and performed end-of-day accounting, etc.• Learned and applied new products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services