Scotiabank Stratford Mortgage Solution and Support (SMSS)Senior Project Manager (Delivery Manager) • Manage two quarterly projects for Title defects and Requisition to Solicitor along with the main project for Instant Funding Program and automation for Alternate Channel Mortgage system• Manage all communication with two outsources (First Canadian Title (FCT) and Fidelity National Financial, Inc. (FNF)).• Manage project expenses to insure project within budget… Show more Scotiabank Stratford Mortgage Solution and Support (SMSS)Senior Project Manager (Delivery Manager) • Manage two quarterly projects for Title defects and Requisition to Solicitor along with the main project for Instant Funding Program and automation for Alternate Channel Mortgage system• Manage all communication with two outsources (First Canadian Title (FCT) and Fidelity National Financial, Inc. (FNF)).• Manage project expenses to insure project within budget constrain• Manage development teams, business team, and two vendors to ensure quality deliverable of custom software development and integration services • Manage project RACI matrix• Manage complex project delivery to integrate more than five internal application and two vendors providing web services, project duration 10 month with budget $750,000 - $1M• Manage all project status meetings (internal software development teams, vendors teams, management members, business teams) Show less

• Designed, developed, and implemented IT infrastructure library (ITIL) processes and procedures to restructured implementation and support department, which increased the company revenue from maintenance contracts and new provided services. Value increased 500% reached to 3Million over 3 years, and increased customer satisfaction• Doubled the department capacity and enhanced work quality which raised the customer satisfaction from 70% to 90% • Constructed and executed team training… Show more • Designed, developed, and implemented IT infrastructure library (ITIL) processes and procedures to restructured implementation and support department, which increased the company revenue from maintenance contracts and new provided services. Value increased 500% reached to 3Million over 3 years, and increased customer satisfaction• Doubled the department capacity and enhanced work quality which raised the customer satisfaction from 70% to 90% • Constructed and executed team training plans which leveraged the team performance and knowledge• Adapted optimized resource allocation approach, which enable the same team to manage the increased number of customer support and project implementation which saved the company a $1M• Designed company Technical Documentation such as Maintenance Technical Support Agreements (MTSA), and First Line Support Agreement (FLSA), identified key performance indicators which assist in continuous improvement for company services and processes Show less

• Initiated Innovative product launch to manage enterprise document management system worth more than 2 million which increase company asset and add product line to its businesses• Introduced .NET technology to be used in enterprise web development project which decreases the development time by half and increases the product quality which allow faster go to market and give the company competitive edge • Built team knowledge in .NET and Web development using Visual Studio .NET, which… Show more • Initiated Innovative product launch to manage enterprise document management system worth more than 2 million which increase company asset and add product line to its businesses• Introduced .NET technology to be used in enterprise web development project which decreases the development time by half and increases the product quality which allow faster go to market and give the company competitive edge • Built team knowledge in .NET and Web development using Visual Studio .NET, which increased team productivity and enhanced product quality• Introduced product lifecycle standard and link it with Software Development Lifecycle (SDLC), which give accurate accounting for product versions and release that lead to efficient customer support and increase customer satisfaction • Managed product software architecture applying requirement and specification management from innovation all the way to operation• Managed 25+ development and Implementation projects for 17 customers, which increased the customer base, and company return of investment (ROI) by 300% Show less

• Introduced SDLC and MSF and used it for enterprise solution development, that streamline software development process and allow the company to penetrate new markets in different countries • Played multiple roles in parallel as a team member and team lead such as software developer, designer, architecture, and technical team lead as well as my managerial position• Managed 20+ development and implementation Projects for 14 customers

• Defined, Designed, and developed customer requirements to deliver customized software• Participated in many workshops related to solution architect and design for new systems, customized tools and applications, and integration interfaces with many banking systems• Managed 30+ development and Implementation projects for 21 customers• Develop and implement PS-Sig (Signature verification system) for many projects• Develop PS-Store server using ANSI c/c++ which consist of (windows… Show more • Defined, Designed, and developed customer requirements to deliver customized software• Participated in many workshops related to solution architect and design for new systems, customized tools and applications, and integration interfaces with many banking systems• Managed 30+ development and Implementation projects for 21 customers• Develop and implement PS-Sig (Signature verification system) for many projects• Develop PS-Store server using ANSI c/c++ which consist of (windows service, UNIX daemon) windows client DLL communicate with server over TCP/IP and store management windows application Show less