Customer Interaction:Respond to customer queries in a timely and accurate manner via live chat.Provide information about products, services, and policies.Assist customers with troubleshooting issues and resolve complaints.Make calls to clients to ask for feedback or to confirm their availability before visits.Problem Solving:Diagnose and resolve technical issues or guide customers through steps to resolve issues.Escalate unresolved issues to the appropriate internal teams.Record Keeping:Maintain accurate records of customer interactions, feedback, and actions taken.Document and report recurring issues and customer concerns to improve service.Continuous Improvement:Stay updated on product knowledge and service updates.Provide feedback and suggestions for process improvements.Field Visits as per requirementNew Staff Training

I am a skilled freelancer offering a diverse range of services tailored to meet your professional and creative needs. With a strong background in Graphic Design, advanced Microsoft Office proficiency, and a fast typing speed, I ensure timely and high-quality delivery of your projects.Freelance Services:Resume Writing & DesignCover Letter Writing & DesignYouTube Thumbnail DesignSocial Media Post DesignBanner/Poster DesignCertificate DesignData Entry (Various Projects)PDF to Excel/Word ConversionTyping in Excel/WordJPEG to Excel/Word ConversionPDF to Word/Word to PDF ConversionMS Word Fillable FormsForm DesignGoogle Apps (Docs, Sheets, Slides & Forms)Presentation DesignProfessional PowerPoint Presentations

As an Administrative Assistant at Concordia College's Garden Campus, I am responsible for efficiently managing all communication channels including emails, letters, phone calls, and other forms of correspondence from students, staff, and external stakeholders.One of my key responsibilities is to maintain accurate records of student grades, attendance, and other administrative data to ensure the smooth functioning of the college.In addition, I organize and coordinate events such as seminars, and workshops, ensuring that all arrangements are made on time and within budget. I am also responsible for scheduling appointments for the college's senior management, staff, and external stakeholders.Furthermore, I provide valuable administrative support to different departments within the college such as HR or marketing, to ensure that they are able to perform their duties efficiently.Additionally, I handle student inquiries, providing information on programs, admission requirements, and other administrative matters.Overall, as an Administrative Assistant, I am committed to delivering exceptional support to all stakeholders, and performing any other duties assigned to me by the management.

-Provided high-quality customer service to both clients and candidates, and ensured that the recruitment process was efficient, effective, and transparent.-Resolved complaints and issues related to the recruitment process, ensuring that the candidate and client were satisfied.-Scheduled interviews between candidates and clients, and ensured that both parties were informed about the date, time, and location of the interview.-Prepared and sent documents related to the recruitment process, such as resumes, cover letters, and job descriptions.-Monitored and managed social media accounts, ensuring that posts and messages were professional and aligned with the agency's brand and values.-Collaborated with other staff members, such as recruiters and HR managers, to ensure that the recruitment process ran smoothly.-Responded to inquiries from clients and candidates about job openings, application procedures, and other aspects of the recruitment process.-Provided feedback to candidates and clients about their performance during the recruitment process.-Maintained accurate records of all communication with candidates and clients, as well as candidate files.

Responsibilities: • Preparing and submitting drafts of proposals, financial reports, and other documents.• Meeting and greeting visitors to the school, inc. Students, parents, school Governors, Head teachers, and external staff.• Attending meetings and scheduling appropriate staff team building sessions.• Ensuring fair allocation of budget and resources.• Keeping track of student successes and failures and preparing appropriate interventions.• Counsel students when needed.• Resolve conflicts and other issues.

• Teaching MS Office 2010, HTML5, CSS3, JavaScript, SQL, C Language, XML, JAVA, C#/Winforms.• Planning & delivering well-structured lessons which engage & motivate students.• Planning and Organizing visits, field studies and special activities connected with the teaching of the subject.• Achieving and maintain high standards of care and education.• Engaged students in class discussions, seminars and quizzes.• Drafted examination papers and graded student tests.• Ensured that students followed dress, attendance, discipline and academic policies.