Samit Bose Email & Phone Number

Pune, Maharashtra, India

Project Management.Certified Prince2Agile Foundation & Practitioner.CERTIFIED LEAD AUDITOR ( Quality Management Systems -- ISO 9001:2008).ITIL @ V3.0 CERTIFIED.Six Sigma Green Belt Certified.-------------------------------------------------------------------------------------• Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication.• Accountable to ensure ability to work in a Global team with excellent stakeholders Management Skills.• Strong communication skills, including the ability to be influential and persuasive with stakeholders.• Manage performance goals and business needs of the organization.• Collaborate with application management on defining Operation objectives, resource planning, allocation and support for IT Projects Management.• Ensure expense are within budget limits as per IT Project/organization standards.• Creating greater value for customers in terms of IT services and business system with increasing internal effectiveness and efficiency.• Responsible for Invoicing, Governance & other Finance reporting part for this Telefonica account.• Coordinating with Global Business Unit for any change in WIP reporting or any sort of newimplementation.• Ensured & Implemented Cost Optimization in present IT Project across eight domains.• Responsible & ensured for Productivity report on MoM basis for the present project.• Following all defined processes, procedures and standards.• Monitor IT Project operation transactional data flow from various applications and identify anomalies, root cause and solutions.

Kolkata Area, India

• Worked on L3 Web tickets on Siemens Hipath 3000 & Hipath 4000 IP switch for Problem Management.• Supporting VOIP, VPN based on PKI (Sha1 and MD5 128 bit)• Critical configuration of IP phones, DECT ( Digitally Enhanced Cordless Telephony) Phones, Digital Phones.• Resolving issues with roaming and handover of DECT Systems.• Configuration of ACD and UCD (Unified call distribution)• Configuring and Maintaining Hipath 5000 IP Soft Switch in network with other IP Hipath switches.• Upgrading and testing of Software patches for switch, IP phones and cards.• Resolving FAX issues (Hard and Soft) both G3 and G4 type instruments.• Resolving trunking related issues on ISDN (BRI, PRI)• Handling Point to Point and Point to Multiple Point Euro ISDN.• Following ITIL standards.• Imparting Training to the 1st Level desk on technical issues.• Looking after recruitments for Technology Center.• Creating daily reports for MIS purposes.• Looking after the team SLA and OLA.• Attended 34 days advanced (Mumbai) and 34 days expert training (Germany)• Part of the Due Diligence team and pilot batch• Attended 34 days training on Exchange Server, Domino and Lotus, Unified Messaging• Supporting Hipath Xpressions application desk.• Mentoring team members & other joiners.

Kolkata Area, India

* Worked in Incident Management team for remote support to client at Siemens Germany as a 3rd level consultant in Siemens Hipath 3000 & Application (Xpression)* Used to resolve issues,escalated from service desk, anything critical related to Hipath-3000 & Xpression.* Also worked in Incident Management team in VOPES-Germany-Voice Project & supporting Hipath 4000,CTI & UMS.* Extensive experience in the implementation, analysis, optimization and troubleshooting of Siemens Voice convergence switchNoteworthy Achievements:------------------------------• Successfully solved issues related to Hipath 3000,Hipath 4000 & OSV Voice Convergence switch at Incident Management level.. Actively participated & played key role in designing & implementing SEN_GSI Lab for Hipath3k & Application Management in 2008.

Kolkata Area, India

Responsibilities:· Establishing, formulating, defining and developing planned strategies to achieve operational growth as per organizational directives, in order to maximize profitability and customer satisfaction.. Leverage key support services like training & technology in maintaining consistently high performance level on client systems. Identify, agree and implement operational strategies to include productivity, quality, competency enhancement to ensure smooth business transitions.. Effective Vendor Management.Noteworthy Achievements:--------------------------------• Within this span of thirty two months, prestigious Projects done at Governor House, Kolkata GEOLOGICAL SURVEY of INDIA, Kolkata, Botanical survey of India, Howrah, CIPET-Hajipur, Indian Oil Limited-Haldia, Alstom Limited, Kolkata.• Individually handled a Project of 32 sites of DVC’s in Eastern Region for ERICSSON Voice Convergence switch with a team size of 06 engineers.

Kolkata Area, India

Responsibilities:. Build and maintain effective long-term relationships with key members of the client team.· Create, mentor and lead an effective team of operations.· Effective Vendor Management.· Identifying process improvements and implementing solutions to enhance operations productivity.Noteworthy Achievements:-----------------------------• Successfully completed various Projects like, Indian Chamber of Commerce, BHEL-PSER-HQ, Nestle India Ltd., Flender Ltd., CMC Ltd. Indian Oil Corporation Ltd Panchayat & Rural Development, Govt. of West Bengal, Coca Cola etc.

Bengaluru Area, India

Responsibilities:. Manage operational responsibilities for end-to-end delivery and quality service & also Vendor Managemenet.· Responsible for identifying, prioritizing, managing and communicating all key decision to stake holders.. Ensuring audits are carried out as required and that these are in conformance.· Development of Standard operating procedures to manage and enhance performanceNoteworthy Achievements:-----------------------------• Prestigious Projects done at TVSE-Bangalore & Tumkur, Ashok Leyland, Hosur, Karnataka Power Corporation Limited, Karnataka Electricity Board, Esanda Finanz, Wockhardt Hospital, Wipro Fluid Power, RPIL, Ingersollrand, Canara Bank(HO), Big Kids Kemp, TCCL etc.

Dip. In Electronics & Communication Engg.

Education record