Samit K. Email & Phone Number

Melbourne, Victoria, Australia

Manage solution design practice within enterprise customer onboarding and servicing domain. Provide people leadership and mentoring to the members of solution design team.

Melbourne, Australia

Designing technology solutions to implement strategic intent for the customer data master at NAB.

Melbourne, Australia

Working as a solution architect, my responsibilities include: understanding business requirements, providing architectural direction to the program, determining and documenting solution architecture aligned to business expectation as well as to IT strategy, gaining acceptance from business and IT stakeholders on solution architecture and participating in development effort to ensure the architectural vision is executed.

Melbourne, Australia

Siebel upgrade specialist on Open UI upgrade project in a major Australian government organisation. Responsibilities include: assessing impacts of Siebel upgrade on existing CRM system and defining solution in collaboration of UX designers for enhanced user experience using Open UI framework of Siebel.

Melbourne

As a technical business analyst on a CRM development project for Australia's major Telecom company, my responsibilities include:- Applying understanding of business needs and goals to accurately capture user stories and acceptance criterion in consultation with product owner and key stakeholders- Estimating and prioritise user stories for development team and assist product owners in maintaining product backlog- Providing review/feedback of project artefacts where applicable- Collaborating with product owner and key stakeholders to prevent and remove project bottlenecks as the project progresses

Melbourne, Australia

Australia’s major public sector organisation is transforming it’s IT infrastructure and in process, moving to Siebel public sector to manage core business processes. A large number of legacy systems will be decommissioned and critical business data has to be moved to strategic Siebel system.As a Siebel data migration analyst, my key responsibilities on the project were:- Working with key business representatives, data owners, end users, application designers and data architects to model current and new data- Defining data migration approach and high level solution- Designing and building required DataStage ETL jobs

Chennai

Australia’s major telco is revamping it's Siebel CRM application to increase user and customer satisfaction. Project touches multiple modules of Siebel (Products, order management, customer care, service requests) and is impacting multiple systems in BSS and OSS space. The project is being run using agile methodology. As Siebel System/Business Analyst and Order Management SME my key responsibilities on the project are:-- Provide high level solution for complex business requirements-- Assist team with my techno-functional knowledge on complex issues-- Perform review of project artefacts and provide feedback-- Analyse order processing framework and recommend solution for performance improvement

Melbourne, Australia

The Siebel upgrade (from version 7.8 to 8.1) for a major telco in Australia was a multimillion dollar initiative impacting ~10K end users and 60+ internal and external systems. During solution definition phase, I worked as CRM impact assessment lead for the initiative and was responsible for:-- Assessing and documenting impacts of Siebel upgrade on CRM applications-- Coordinating and gathering impacts on other streams (technical architecture, products, billing etc)-- Assisting lead solution architect in estimation of contracted scope of work-- Defining high level solution for the gaps identified during impact assessment and transitioning to build teamDuring upgrade delivery phase, working as technical onshore defect fix lead, I was responsible for:-- Analysing defects and providing fix-- Providing technical and functional input in capacity of Siebel order management SME to build team for defect resolution-- Coordinating defect resolution process across streams and across testing phases (Application testing, user acceptance testing and performance testing)-- Working with Oracle on resolution of Siebel product defects

Melbourne, Australia

As an assessor and designer on Siebel CRM development project for major Australian telco company, my key responsibilities include:-- Analysing business requirements, identifying System requirements by analysing current and future state of the system and providing high level solution to address business reqiurements-- Creating and showcasing prototype solution for complex business requirements-- Providing estimates for delivery of work and creating required documentations(Impact assessment, requirement definition document, requirement traceability matrix) to accompany the estimates-- Creating functional design, organising design workshops with internal and external stakeholders, creating relevant design documents and obtaining design sign off from business-- Organising and facilitating functional design transition to development team-- Performing code review and providing feedbacks to ensure technical solution meets system integrity and performace requierements

Chennai Area, India

For one of the most complex CRM and billing system transformation of major Australian telco company, I worked in following areas on project:-- Application development: Customisation of Siebel application using declarative methods, scripting and workflows. Customisation of Siebel PSP (product selection and pricing engine)-- Functional design: Creating functional design, organising design workshop, writing high level application test conditions, preparing design documentation and ensuring sign-off from business-- Application testing: Writing test condition for order to cash functionality, executing end to end test case (involving Siebel CRM and Kenan Billing applications), documenting results and defects

Master Of Business Administration - Mba, Business Administration And Management, General

B.Tech, Electrical Engineering