Samit K. Email & Phone Number

Melbourne, Victoria, Australia

Manage solution design practice within enterprise customer onboarding and servicing domain. Provide people leadership and mentoring to the members of solution design team.

Melbourne, Australia

Designing technology solutions to implement strategic intent for the customer data master at NAB.

Melbourne, Australia

Working as a solution architect, my responsibilities include: understanding business requirements, providing architectural direction to the program, determining and documenting solution architecture aligned to business expectation as well as to IT strategy, gaining acceptance from business and IT stakeholders on solution architecture and participating in.

Melbourne, Australia

Siebel upgrade specialist on Open UI upgrade project in a major Australian government organisation. Responsibilities include: assessing impacts of Siebel upgrade on existing CRM system and defining solution in collaboration of UX designers for enhanced user experience using Open UI framework of Siebel.

Melbourne

As a technical business analyst on a CRM development project for Australia's major Telecom company, my responsibilities include:- Applying understanding of business needs and goals to accurately capture user stories and acceptance criterion in consultation with product owner and key stakeholders- Estimating and prioritise user stories for development team.

Melbourne, Australia

Australia’s major public sector organisation is transforming it’s IT infrastructure and in process, moving to Siebel public sector to manage core business processes. A large number of legacy systems will be decommissioned and critical business data has to be moved to strategic Siebel system.As a Siebel data migration analyst, my key responsibilities on the.

Chennai

Australia’s major telco is revamping it's Siebel CRM application to increase user and customer satisfaction. Project touches multiple modules of Siebel (Products, order management, customer care, service requests) and is impacting multiple systems in BSS and OSS space. The project is being run using agile methodology. As Siebel System/Business Analyst and.

Melbourne, Australia

The Siebel upgrade (from version 7.8 to 8.1) for a major telco in Australia was a multimillion dollar initiative impacting ~10K end users and 60+ internal and external systems. During solution definition phase, I worked as CRM impact assessment lead for the initiative and was responsible for:-- Assessing and documenting impacts of Siebel upgrade on CRM.

Melbourne, Australia

As an assessor and designer on Siebel CRM development project for major Australian telco company, my key responsibilities include:-- Analysing business requirements, identifying System requirements by analysing current and future state of the system and providing high level solution to address business reqiurements-- Creating and showcasing prototype.

Chennai Area, India

For one of the most complex CRM and billing system transformation of major Australian telco company, I worked in following areas on project:-- Application development: Customisation of Siebel application using declarative methods, scripting and workflows. Customisation of Siebel PSP (product selection and pricing engine)-- Functional design: Creating.

Master Of Business Administration - Mba, Business Administration And Management, General

B.Tech, Electrical Engineering