Samit Sengupta Email & Phone Number

Kolkata, Wb, In

Muscat Oman

A hospitality professional demonstrating exceptional leadership and experience that encompasses all aspect of hotel management including food and beverage, catering sales and event management. Experience gained in dealing with different cultural background while working in India and Muscat. Responsibility: Assist GM in important policy / decision making process of the hotel. Handle the hotel operation in absence of GM. Responsible for day to day operation of entire F&B department of the hotel including F&B service, food production & banquet sales. Comprising of various restaurants, bars & banquets. Improving operational efficiency, team building, able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, an implement systems that optimize productivity and customer satisfaction. Specialties in sales strategy development and revenue growth, Business development, forecasting and revenue management, managing crisis management, front & back of the operation, people management. Knowledge of how to reduce the cost and maintain the hotel profit and loss account in favor of the organization. Skill development of the junior staff and trained for multi skilling to maintain the manpower cost. Coordination and correspondence with the higher management.

Kolkata Area, India

Working area: Newly born hotel with 45 Room, Coffee Shop, North Indian and Oriental specialty Multi Cuisine Restaurant, In room dining and 03 Banquet, 02 Board Room and 01 Pool Side open area.Achievement: Introduced One Coffee Shop, One 4000 square feet Banquet and One Board Room. Set the Standardization and Upgrade of the room. Successfully completed Food Safety Trainer Certificate course from FSSAI.Responsibility: Set the standard operation procedure and monitoring the same in daily basis for the entire department. Keep coordination with all the regional sales office to increase the business volume of the property in Daily basis. Involving into direct guest interaction and take their feedback to improving of the service. Assist to confirm the bulk reservation for banquet and room. Communicate with the different corporate office to tie up for more business volume. Assist to prepare different festive calendar and promotion to increase the footfall of the hotel. Follow-up and update for different hotel licence. Do liaison with the different Government administrative office for round the clock safe and secure operation of the hotel. Planned and implemented effective control measures to reduce running costs of the unit. Organizing of different activities and training to develop the multi skill of the staff. Prepare different MIS report and communicate to higher management.

Asansol Area, India

Assists the Hotel General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the rooms and food and beverage departments. Maintain day to day total operation and administration. Communicate all relevant information through daily meeting. Maintain a good coordination with the other department. Interact with the guest, Develops and implements business plan for food and beverage. Conduct refresher-training programmer for the staff and guide the new members of the department. Ensure through regular monitoring of NPS and feedback, prompt, efficient and accurate service to all guests. Ensure that all the operational standards set for all the equipment's and processes are followed. To achieve the food and beverage sales target attain the different sales call. I personally manage the Banquet operation. Prepare capital and annual budget. Profit and loss account and food cost for food and beverage department.

Haridwar Area, India

Entire operation of food and beverage department. Set the operation policies. Do the manpower planning. Look into business development. Cost control of entire food and beverage department. Calculation of daily and periodical food cost. Maintain a good coordination with co-related department. Generate different MIS report. Keep interaction with the guest. Attend the sales call for banquet business development. Personally manage the Banquet operation. Made plan for different festival and promotion. Carry out appraisal of food and beverage staff.

Kolkata Area, India

Interact with the guest. supervise daily operation. Sales call. Maintain the high standard of service. Maintain Customer satisfaction and goodwill. Prepare Guest data bank. Supervise to maintain hygiene and cleanliness. Organise and manage the outdoor catering. Arrange staff training. Prepare different inventory report and daily sales report. Organise different food promotion. Maintain coordination with the chef and kitchen team. Do coordination with the food and beverage controller. Coordinate with upper management for future business plan.

Jaipur Area, India

Personalise service. Coordinate with Operation Manager and other colleague. Maintain inventory, store requisition with pick-up and restoring. Polishing and cleaning of glassware and silverware. Daily sales report. As a Butler designated to dignitaries like, Sultan of Oman, Prince Charles, Prince of Abu Dhabi, Prince of South Africa, Ambassador of USA, British High Commissioner, Mr. George Fernandez, Mr. Yaswant Singh, Mr. Amitabh Bachchan, Mr.Saharukh khan.

New Delhi Area, India.

Maintain high standard of service. Hold the station. Maintain inventory of cutlery, crockery and glassware. Preparing store requisition, pick-up and restoring. Organise Board Room meeting. Polishing and cleaning of glassware and silverware. Tele sales call. Sales report Preparation.

Kolkata Area, India

Three Years Diploma In Hotel Management., Food And Beverage Service,Production,Front Office & House Keeping.

Activities and Societies: Training in Catering trainer by FSSAI.TRAINING EXPERIENCE: Hotel Hindustan International Kolkata (5 Stars.

Bachelor Of Arts (Ba), Art/Art Studies, General

Activities and Societies: interaction with many people's from different communities & culture.