Samith Shetty Email & Phone Number

Mumbai, Maharashtra, India

•Handling escalations calls to assist with customer questions and concerns.•Overseeing all operations and business activities to ensure they produce the desired results and areconsistent with the overall strategy and mission•Spearheading end-to-end project management through expectation setting, creating business case, cost approval, building robust project plan & managing deliverables•Directing end-to-end management and monitoring project progress as per scheduled deadlines… Show more •Handling escalations calls to assist with customer questions and concerns.•Overseeing all operations and business activities to ensure they produce the desired results and areconsistent with the overall strategy and mission•Spearheading end-to-end project management through expectation setting, creating business case, cost approval, building robust project plan & managing deliverables•Directing end-to-end management and monitoring project progress as per scheduled deadlines forvarious tasks; steering efforts to ensure timely execution within the stipulated parameters.•Assessing the availability and readiness of resources within the organization; identifying capability gaps upfront and prioritizing investments to close the gaps.•Ensuring achievement of KPIs in terms of productivity, operating efficiency, cost and customer service•Incorporating agile ways of working to accelerate transformation•Building trust relations with key partners and stakeholders and acting as a point of contact for important shareholders•Driving business growth in terms of value, volume and market share by introducing new ideas &concepts•Managing people by hiring to follow training plan, setting objectives, conducting appraisals andcreating individual development plan/succession plan and one-to-one session with team members•Developing team potential to up-skill and manage the projects related tasks & manage deliverables•Driving Agile journey & ensuring the principles are practices by the team in their regular functioningon daily basis•Building & maintaining • structured documents like SOP, Process Map, QMF Doc, Flow Chart, SOW,Business Cases, Logs etc•Designing sprint plan & managing daily BAU activity like work allocation, daily scrum, team attendanceand leave management•Overseeing workforce management through robust capacity planning by volume forecasting, managingleaves, & other shrinkage points Show less

Mumbai Area, India

.Overseen complete management & coordination of the program/projects with the client & internalstakeholders including Medical Applications, Medical Poster & Designs, Scripts, Medical Writer toResearch Companies & provided end-to-end business solution•Monitored overall progress and resources utilization, initiated corrective and preventive actionwhere necessary•Applied change controls and configuration management process for projects•Produced & monitored financial reports… Show more .Overseen complete management & coordination of the program/projects with the client & internalstakeholders including Medical Applications, Medical Poster & Designs, Scripts, Medical Writer toResearch Companies & provided end-to-end business solution•Monitored overall progress and resources utilization, initiated corrective and preventive actionwhere necessary•Applied change controls and configuration management process for projects•Produced & monitored financial reports including entry and maintenance of all actual time & expenseagainst the master plan or under project•Managed project scope, changed controls and escalation issue where necessary•Monitored project progress & performance and provided regular status to the client. Show less

Mumbai Area, India

•Leading a team of 14 resource executives across India and 1in UAE for Domestic and InternationalProjects•Mentored the executives to ensure they meet their individual projects• Devised recruitment strategy for difficult locations•Managed Social Media Account for the company which included planning and approving Social MediaAds.

Mumbai, Maharashtra, India

•Conducted regular performance reviews to assess individual team member progress.•Provided coaching and feedback on employee performance, encouraging professionaldevelopment. •Created training materials and conducted group trainings on new processes or procedures.•Monitored daily workflow to ensure adherence to established policies and procedures.•Established clear expectations for employees, providing guidance when needed.•Held weekly staff meetings to review project… Show more •Conducted regular performance reviews to assess individual team member progress.•Provided coaching and feedback on employee performance, encouraging professionaldevelopment. •Created training materials and conducted group trainings on new processes or procedures.•Monitored daily workflow to ensure adherence to established policies and procedures.•Established clear expectations for employees, providing guidance when needed.•Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.•Implemented changes in response to changing business needs or customer demands. Show less