Samitha Abeywickrama Email & Phone Number

Sydney, Australia

Oversee the design, implementation, and maintenance of the organization's IT infrastructure.Ensure the reliability and availability of servers, networks, and other critical systems.Lead and manage a team of IT professionals, including system administrators, network engineers, and support staff.Implement and enforce security policies to protect the organization's data and systems.Stay updated on industry best practices and ensure compliance with relevant… Show more Oversee the design, implementation, and maintenance of the organization's IT infrastructure.Ensure the reliability and availability of servers, networks, and other critical systems.Lead and manage a team of IT professionals, including system administrators, network engineers, and support staff.Implement and enforce security policies to protect the organization's data and systems.Stay updated on industry best practices and ensure compliance with relevant regulations and standards.Develop and implement procedures for handling IT incidents and outages.Coordinate responses to critical incidents, ensuring timely resolution and minimal impact on operations.Monitor and analyze the organization's IT infrastructure to forecast capacity requirements.Plan for future expansion and upgrades to meet business needs.Develop and manage the IT budget, ensuring efficient allocation of resources.Identify cost-saving opportunities while maintaining or improving service levels.Work with external vendors and service providers to ensure effective delivery of IT services.Negotiate contracts, manage relationships, and evaluate performance.Identify opportunities for process improvement within the IT department.Implement best practices to enhance operational efficiency.Develop and maintain disaster recovery plans to minimize downtime in case of system failures or disasters.Oversee IT projects, ensuring they are delivered on time, within budget, and according to specifications.Collaborate with other departments to align IT projects with organizational goals.Maintain comprehensive documentation for IT systems, processes, and configurations.Ensure that documentation is up-to-date and accessible to relevant team members.Work with the IT support team to address user issues and provide timely resolutions.Implement user training programs to enhance the overall IT literacy of the organization. Show less

Singapore

Oversee the IT support/help desk team, ensuring timely and effective response to end-user issues.Establish and monitor service-level agreements (SLAs) for incident resolution.Provide technical support to end-users, troubleshooting hardware and software issues.Collaborate with the support team to address and resolve user concerns.Plan and lead the implementation of new IT systems, hardware, and software.Coordinate with relevant stakeholders to ensure… Show more Oversee the IT support/help desk team, ensuring timely and effective response to end-user issues.Establish and monitor service-level agreements (SLAs) for incident resolution.Provide technical support to end-users, troubleshooting hardware and software issues.Collaborate with the support team to address and resolve user concerns.Plan and lead the implementation of new IT systems, hardware, and software.Coordinate with relevant stakeholders to ensure smooth deployment and minimal disruption to operations.Manage IT projects from conception to completion, ensuring they are delivered on time and within budget.Collaborate with cross-functional teams to define project goals and scope.Work with external vendors to procure hardware, software, and services.Evaluate vendor proposals, negotiate contracts, and manage ongoing vendor relationships.Develop and implement training programs for end-users to enhance their IT skills and promote self-service.Provide ongoing education on new technologies and best practices.Implement and maintain an IT asset management system to track hardware and software inventory.Collaborate with the IT security team to implement and enforce security measures.Educate end-users on security best practices and ensure compliance with security policies.Maintain comprehensive documentation for IT systems, configurations, and procedures.Keep documentation up-to-date to facilitate knowledge sharing and future troubleshooting.Identify opportunities for process improvement within the IT support and implementation functions.Implement best practices to enhance efficiency and service quality.Monitor the performance of IT systems and support services.Generate reports on key performance indicators and use them to make informed decisions. Show less

Colombo, Western Province, Sri Lanka

Provide frontline technical support to end-users, addressing hardware and software issues in a timely and efficient manner.Collaborate with cross-functional teams to escalate and resolve complex technical problems.Conduct user training sessions to enhance IT literacy and promote self-service solutions.Install, configure, and maintain hardware and software components, ensuring optimal performance.Manage and prioritize help desk tickets, meeting and exceeding… Show more Provide frontline technical support to end-users, addressing hardware and software issues in a timely and efficient manner.Collaborate with cross-functional teams to escalate and resolve complex technical problems.Conduct user training sessions to enhance IT literacy and promote self-service solutions.Install, configure, and maintain hardware and software components, ensuring optimal performance.Manage and prioritize help desk tickets, meeting and exceeding established service-level agreements. Show less

Colombo District, Western Province, Sri Lanka

Diagnose and resolve network issues, ensuring minimal downtime and optimal performance.Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and VPNs.Collaborate with IT teams to integrate network services seamlessly and support cross-functional projects.Provide technical support to end-users, offering guidance on network best practices and security.

Colombo, Western Province, Sri Lanka

Engage with clients to understand their technical requirements and challenges.Develop and deliver compelling product demonstrations and presentations.Collaborate with sales teams to craft tailored solutions that align with customer needs.Provide technical expertise throughout the sales cycle, from discovery to proposal and closing.Conduct technical training sessions for sales teams and clients.Act as a liaison between customers and product development… Show more Engage with clients to understand their technical requirements and challenges.Develop and deliver compelling product demonstrations and presentations.Collaborate with sales teams to craft tailored solutions that align with customer needs.Provide technical expertise throughout the sales cycle, from discovery to proposal and closing.Conduct technical training sessions for sales teams and clients.Act as a liaison between customers and product development teams, ensuring effective communication of client requirements. Show less

Colombo, Western Province, Sri Lanka

Provide assistance to end-users by troubleshooting and resolving hardware, software, and network issues.Learn and follow established support procedures.Assist in managing and responding to help desk tickets.Gain hands-on experience with system administration tasks such as user account management, permissions, and system monitoring.Learn about network configurations, protocols, and basic troubleshooting.Gain familiarity with software installation… Show more Provide assistance to end-users by troubleshooting and resolving hardware, software, and network issues.Learn and follow established support procedures.Assist in managing and responding to help desk tickets.Gain hands-on experience with system administration tasks such as user account management, permissions, and system monitoring.Learn about network configurations, protocols, and basic troubleshooting.Gain familiarity with software installation procedures.Assist in deploying and updating software applications. Show less

Bachelor Of Science (Bsc), Information Technology

Advance Level, Applied Mathematics