Samitha Premaratne Email & Phone Number

Houston, Texas, United States

Infor Tech Houston(MSP & MSSP serving greater Houston area), my role is pivotal in delivering comprehensive IT solutions to our esteemed clientele primarily in healthcare and law enforcement sectors. Tasked with ensuring seamless operations, I undertake a wide array of responsibilities encompassing onsite and remote support, system maintenance, and technological advancements. Key duties include:• Technical Support: Providing prompt and efficient technical assistance to clients, encompassing both onsite and remote support for various IT infrastructure components including PACS systems, VOIP telephony systems, desktops, servers, storage, and cloud solutions.• System Maintenance: Implementing proactive maintenance strategies to optimize system performance and minimize downtime. Conducting regular system updates, patches, and configurations to uphold security standards and ensure system reliability.

Sri Lanka

• As the Group Computer Systems Engineer, I am responsible to plan, direct, coordinate, control and review the information technology (IT) activities of the Group of Hospitals.• Manage all information technology functions within the Group. This responsibility includes the formulation of technology initiatives and programs to promote and ensure consistent and appropriate information technology practices in the Group.• Managed the deployment, maintenance, and troubleshooting of IT systems, including hardware and software.• Administrate Active Directory and other domain services.• Developed and maintained documentation, including system configurations, procedures, and policies.• Manage VoIP, IPTV and IOT systems and intergraded with Azure • Manage and troubleshoot Cisco based network.• Troubleshoot and diagnose VMware issues.• Manage server backups using Veritas Backup Exec• PowerShell scripting• Managed IT inventory, including hardware and software licenses.• Provided technical support to end-users and resolved technical issues in a timely manner.• Provide technical direction and support to superiors, peers and subordinates with regard to IT matters.• Identify IT-related problem, collect and analyze data to recommend improvements to operating systems.• Attend Management Committee meetings on a regular basis as the Group Computer System Engineer Function.• Ensure that all IT-related matters connected with the implementation of ISO 9001, ISO 14000, ISO 18000 and the Joint Commission International (JCI) for Hospital Accreditation are monitored on an on-going basis and corrective and preventive actions taken, when necessary.• Provide responsive, high quality IT service to the Group’s customers, employees, business partners and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.

Sri Lanka

During the above period, I was seconded for service, as Resident IT Network Engineer, at Unilever Sri Lanka Limited, (an international consumer goods manufacturing company) and thereafter at the Stromme Foundation (an NGO involved in Tsunami rehabilitation work).• Provided on-site technical support to end-users in a fast-paced environment.• Diagnosed and resolved hardware and software issues on desktops, laptops, and mobile devices.• Installed and configured operating systems and software applications.• Configured and maintained printers and other peripheral devices.• Provided remote support to end-users using remote access tools.• Documented support activities and maintained accurate inventory records.

Master Of Business Administration - Mba, Distinction

Bachelor'S Degree, Information Technology