Responsibilities:• Architect content management strategy including identifying priorities, knowledge gaps, developing action plan (curate, develop and mature content) to address gaps• Define ways to incorporate agile principles to improve knowledge experience aligned to practitioners’ needs and organization’s priority areas• Define knowledge delivery strategy by understanding content usage data, content penetration trends, site adoption and then building meaningful content activation programsHighlights:• Introduced Knowledge Management based intranet (on WordPress) for Accenture’s Chemicals & Natural Resources businesses (5000+ people across geographies working on 150+ new projects every month). Focus on user engagement and collaboration. People and process mapping tightly integrated with other platforms for knowledge sharing and reuse. • Startup aggregator platform to access and evaluate Accenture offerings. Designed events to enable practitioners on multiservice offerings and socialize GTM assets via content promotion and engagement activities.• Transformed KM’s perception of a support function to a strategic enabler• Collaborated with the organization’s Learning & Development community to implement and introduce a competency framework to ensure the Practitioners are finding and engaging with the current and the most meaningful content

Responsibilities:• Understand existing KM systems and processes and make improvements. Define and embed KM in Operations lifecycle.• Work with core KM/content team and collaborate with a network of 50+ knowledge champions to improve content aligned to business priorities by creation of concise, user-centered knowledge and enforce standards pertaining to content creation• Effective governance of content flowing, and being replicated in KM site • Conduct audits and perform quality control of knowledge assets• Create, analyze, and report on metrics to measure the contribution, reuse, and success of knowledge management initiatives• Work cohesively with IT teams to enable various processes to improve KM practicesHighlights:• Worked with the senior leadership team in growing the KM practice to make it scalable across all the 5 geos and responsive to the needs of the org. Includes KM training/awareness across the Business Operations.• Accelerated sales and business operations of client-facing teams by providing them with curated content, best-in-class BPM practices• Demonstrated tangible value to the businesses by significantly improving internal efficiency through knowledge reuse

Responsibilities:• Create awareness of KM principles and practices and help build KM brand within Wipro Consulting community by promoting various KM tools and techniques• Embed KM in consulting lifecycle right from project initiation to project closure• Define and institutionalize KM processes• Activity reporting reports on activities in KM repositories• Establish and optimize the organizational knowledge management mechanism, so that everyone can easily access and use the business knowledge, and make contribution to organizational knowledge database bottom up• Help facilitate content creation: Case Studies, Solutions, Best Practices, Reusable Components, Tools, Templates, Checklist, etc.• Develop taxonomy / tagging system• Effective governance of content flowing in KM site• As a content manager, responsible for crafting site promotions, email newsletters, and online outreach campaigns• Supervise Content, Community Collaboration to implement best practices• Help facilitate people-to-people connect through webinars, promote role-holders like Experts, Product Managers, Practice Partners etc. and their achievements via newsletters etc.Highlights:• Holds the credit of receiving the Keystone Award for liaising with Consulting Practices to rearchitect and rebuild the knowledge ecosystem of the consulting business

Responsibilities:• Understanding the business issues and taking logical steps to implement knowledge management for long-term strategic and competitive needs of the company• Interacting with clients and gathering requirements from users for KM-related initiatives• Encouraging knowledge creation process through the diverse perspectives from various individuals and teams• Assisting the organization in extending the KM culture via adopting the best practices and organizing / sharing the right knowledgeHighlights:• Liaised with Senior Leadership, Practice Partners & Heads to understand their KM challenges and accordingly developed and implemented tactical and strategic plans• Worked in close coordination with teams from Information Security, Business Process, IT Applications, and onshore KM teams to ensure effective deployment of KM solutions• Holds the credit of receiving the Excellent Knowledge Management Practitioner recognition in the Global Huawei KM Awards for institutionalizing effective KM practices in the Bengaluru R&D center

Responsibilities:• Managed and maintained the KM Portal and facilitated the contribution of the people to the Knowledge Sharing Platforms - Discussion Forums / Groups, Blogs, Wikis, etc.• Handled the following activities in relation to the Communities of Practice (CoP):• Scheduled calls• Organized communications and drafted supporting material• Monitored attendance and suggested changes in the program to keep the CoP Members closer • Conducted audits and performed quality control of knowledge assets• Generated statistical reports and carried out in-depth analysis of knowledge and collaboration tools traffic• Defined scope of work, estimated effort for workload management, suggested ideas for process improvements and provided additional inputs to add valueHighlights:• Acted as the primary point of contact for Knowledge/Knowledge Management Systems related solutions to meet business and community needs• Holds experience in driving collaboration in Communities of Practice Groups through different tailored programs/initiatives

Responsibilities: • Designed and formulated content by gathering information from Subject Matter Experts on the client’s end through interaction • Processed data into various formats and short reportsHighlights:• Helped in the implementation of the organization’s first knowledge portal in order to identify and source resources to improve processes that maps with the organization’s objectives• Served as a senior member of the Knowledge Management Think Tank and developed / contributed ideas to make the web content effective