Samitri Young Email & Phone Number

Chicago, Illinois, United States

Prince George'S County, Maryland, United States

 Consult on overall business efforts, including leasing and facilities operations, cultivating success for small business owners in the beauty and wellness industry. Identify prospective tenants for available studio space in the CRM database, ensuring long-term growth and consistency.  Develop and implement brand standard operating procedures with the corporate’s Franchise Business Consultant for 5 salons (184 studios). Provide monthly, quarterly, and annual preventative maintenance, onboarding, and “Show the Love” programs, maintaining relationships and maximizing overall stylist satisfaction to 95%. Implement an onboarding and training program for new tenants, reducing the amount of stylist turnover and ensuring tenant/stylist satisfaction and success.Key Accomplishments: Built strong relationships with stylists and maintained a consistent and quick response time to achieve a 95% stylist satisfaction rating.  Managed expenses to achieve a net operating profit of 97% in 2021.

Washington D.C. Metro Area

•  Managed the sales efforts for numerous Marriott properties during the reorganization process, ensuring a smooth transition with detailed training implementation. Implemented asset management principles for individual properties, increasing overall profitability. Leveraged the feedback from market research, increasing top-line revenue and incremental revenue.

Gaylord National Resort & Convention Center

•  Provided full-service customer procurement, including proposal and cost estimate, open competitive negotiation, contract execution, and post-delivery debriefing. Sourced vendors and subcontracted services by doing outbound calls in collaboration with Cross-Functional Operation Leaders. Managed the catering sales department successfully for three months, enforcing performance and service standards to ensure a consistent, high-quality environment. Implemented computer-based and in-person onboarding programs for first-time Sales Managers and Administrative Assistants, boosting the company’s profits.Key Accomplishments: Booked $6.1M in contracted revenue, 2017-2019

College Park Marriott Hotel & Conference Center

 Implemented market research recommendations, identifying trends and demand generators to update Hotel services.  Monitored and analyzed the progress of planned goals on a monthly, quarterly, and annual basis, promoting catering packages with the most profitable outcomes without compromising clients’ needs. Developed training and onboarding programs for administrative assistants, enhancing the business’s productivity.  Assessed and provided feedback to Administrative Assistants biannually, motivating staff to provide quality and efficient service.Key Accomplishments: Efforts resulted in $8.2 Million in Revenue for the 2014-2017 period. In 2014-2016, new business productivity increased by 276%. Named Mid-Atlantic Hotels Sales Executive of the Year in 2016. Customer satisfaction surveys for Sales Phase events in 2016 were 100%.

Courtyard By Marriott Us Capitol

 Established a partnership with Cross-Functional Operations, increasing top-line sales revenue.  Developed and executed improvement strategies based on Customer Satisfaction Feedback surveys in collaboration with upper-level management. Planned and implemented market business development strategies based on monthly, quarterly and annual reports, improving overall productivity.  Assisted Marriott in qualifying their programs by conducting in-person client meetings, increasing profit margins.Key Accomplishments: Increased Total Hotel Sales, Account Productivity and Profit Margin by 12% in 2013. Selected to participate in Emerging Leaders Program, 2013.

Alexandria, Virginia, United States

• Maintained thorough knowledge of government contracting to enhance partnership with neighboring agencies• Established Hotel as vendor to meet requirements for proper federal government RFP response• Attended federal government networking events to market the Hotel

Arlington, Virginia, United States

• Provided leadership, training, and guidance to Operations staff to encourage team atmosphere• Conducted standup meetings with staff, daily, to communicate any necessary information• Ensured compliance with Hilton standards to maintain high quality customer relations

Richmond, Virginia, United States

• Created Special Rate Programs in Revenue Management system for new contracted accounts• Managed inventory and set pricing guidelines and restrictions• Reviewed contracts for accuracy• Determined weekly/monthly forecasts with 97% accuracy

Nashville, Tennessee, United States

• Manager on Duty shifts twice, weekly• Interacted with customers to address questions and concerns• Supervised daily operations while maintaining associate relations

Bachelor Of Science, Business Management

Bachelor Of Science, Biology, Pre-Dentistry