Samiuddin Syed Khaja Email and Phone Number

Developed and executed strategic business plans to drive company growth, playing a key role in launching the Enterprise Business Solutions division in KSA.Identified and capitalized on new business opportunities in CX, VoC, and Microsoft solutions, significantly expanding the customer base and driving revenue.Exceeded revenue targets by 100% in the first year of operations.Built and nurtured strong client relationships across public and private sectors, delivering tailored solutions… Show more Developed and executed strategic business plans to drive company growth, playing a key role in launching the Enterprise Business Solutions division in KSA.Identified and capitalized on new business opportunities in CX, VoC, and Microsoft solutions, significantly expanding the customer base and driving revenue.Exceeded revenue targets by 100% in the first year of operations.Built and nurtured strong client relationships across public and private sectors, delivering tailored solutions that met specific business needs.Managed the Etimad portal end-to-end, overseeing all stages from tender identification and the timely submission of compliant proposals to contract management, as well as ensuring efficient invoice submissions and collection.Conducted market research and competitive analysis to identify emerging industry trends and growth opportunities.Cultivated strong vendor partnerships, ensuring seamless collaboration from project initiation to successful completion.Acted as the primary point of contact for project management, driving requirements gathering, proposal submissions, negotiations, and ensuring timely project delivery. Show less

Led development initiatives across all facets of the company, with a focus on enhancing brand visibility and driving financial growth.Proactively pursued lead generation through client visits, telemarketing, networking, and online platforms, successfully securing new clients and business opportunities.Served as the primary client contact, delivering exceptional relationship management to ensure high levels of client satisfaction.Collaborated closely with marketing, operations, and… Show more Led development initiatives across all facets of the company, with a focus on enhancing brand visibility and driving financial growth.Proactively pursued lead generation through client visits, telemarketing, networking, and online platforms, successfully securing new clients and business opportunities.Served as the primary client contact, delivering exceptional relationship management to ensure high levels of client satisfaction.Collaborated closely with marketing, operations, and finance teams to align business development strategies with overall company objectives.Cultivated strong partnerships with external suppliers and vendors, ensuring seamless business operations.Led a sales team to achieve an outstanding 200% revenue growth in a single quarter, establishing a new benchmark for organizational success. Show less

Implemented effective sales strategies for the Business Process Outsourcing (BPO) sector, driving business growth.Identified and cultivated strong customer relationships, with a focus on key accounts.Developed and executed value proposition strategies to enhance customer experience and streamline processes through automation.Leveraged expertise in BPO operations to craft successful proposals for RFPs, securing contracts with both private and public sector clients.Led sales and… Show more Implemented effective sales strategies for the Business Process Outsourcing (BPO) sector, driving business growth.Identified and cultivated strong customer relationships, with a focus on key accounts.Developed and executed value proposition strategies to enhance customer experience and streamline processes through automation.Leveraged expertise in BPO operations to craft successful proposals for RFPs, securing contracts with both private and public sector clients.Led sales and marketing initiatives aimed at expanding the customer base and elevating brand presence.Reviewed contracts and service level agreements, skilfully negotiating terms to achieve mutually beneficial outcomes. Show less

Conducted comprehensive assessments of infrastructure, technology, workforce, and commercial factors to ensure the successful execution of outsourcing projects.Collaborated closely with client management to understand requirements, coordinating with stakeholders to guarantee technical feasibility and seamless project execution.Developed and implemented a robust strategy to enhance the Omni-channel customer experience for multiple brands driving customer satisfaction and… Show more Conducted comprehensive assessments of infrastructure, technology, workforce, and commercial factors to ensure the successful execution of outsourcing projects.Collaborated closely with client management to understand requirements, coordinating with stakeholders to guarantee technical feasibility and seamless project execution.Developed and implemented a robust strategy to enhance the Omni-channel customer experience for multiple brands driving customer satisfaction and loyalty.Reviewed and optimized service level KPIs, spearheading initiatives for continuous improvement and operational efficiency.Forecasted contact center volumes and resources, ensuring alignment with service level agreements and operating budget requirements.Provided visionary leadership, mentorship, and support to teams, consistently achieving high-quality standards, performance targets, and exceptional customer service.Managed the internal audit review process to ensure compliance with ISO9001:2015, ISO10002:2018, and ISO/IEC 20001-1:2011 standards for customer service and complaint management.Prepared and delivered detailed operational performance reports to senior management, highlighting key achievements and areas for strategic focus. Show less

Successfully introduced Petroapp to the market, building brand recognition.Built and managed a robust pipeline of qualified leads, leveraging CRM tools and data-driven strategies to ensure consistent sales momentum.Cultivated long-term relationships with key stakeholders, addressing business challenges and positioning Petroapp’s solutions to deliver measurable value.Developed and executed strategic sales plans, aligning with market trends and customer needs to drive sustained… Show more Successfully introduced Petroapp to the market, building brand recognition.Built and managed a robust pipeline of qualified leads, leveraging CRM tools and data-driven strategies to ensure consistent sales momentum.Cultivated long-term relationships with key stakeholders, addressing business challenges and positioning Petroapp’s solutions to deliver measurable value.Developed and executed strategic sales plans, aligning with market trends and customer needs to drive sustained business growth. Show less

Directed sales operations for contact center solutions in the Kingdom of Saudi Arabia (KSA), driving market penetration and revenue growth.Led marketing initiatives to enhance product visibility and strengthen brand image within the region.Established and nurtured strong relationships with key decision-makers, effectively understanding their business needs, negotiating terms, and closing high-value sales.

Developed and implemented comprehensive marketing strategies to drive business growth and generate high-quality leads.Conducted in-depth market research and analysis to identify new business opportunities and target customer segments, positioning the company for success.Crafted compelling marketing materials, including presentations, proposals, and collateral, to effectively communicate value propositions to potential clients.Managed end-to-end digital marketing campaigns… Show more Developed and implemented comprehensive marketing strategies to drive business growth and generate high-quality leads.Conducted in-depth market research and analysis to identify new business opportunities and target customer segments, positioning the company for success.Crafted compelling marketing materials, including presentations, proposals, and collateral, to effectively communicate value propositions to potential clients.Managed end-to-end digital marketing campaigns, encompassing social media, email marketing, and online advertising, to maximize brand visibility and engagement.Collaborated with cross-functional teams including sales and product development, ensuring marketing initiatives were aligned with overall business objectives.Represented the company at industry events, conferences, and trade shows, networking to promote products and services, and expanding the company’s presence.Pursued continuous business development opportunities, including forging partnerships and strategic alliances to drive expansion and innovation.Planned, developed, and successfully managed a national telework program, supported by the Ministry of Labor, from inception through to completion. Show less

Managed day-to-day operations of the contact center, serving as the primary liaison for outsourced partners.Successfully managed and delivered projects meeting the agreed KPIs for clients from private and public sector.Re-engineered and developed processes to enhance profitability, productivity, and efficiency within the contact center.Ensured optimal business operations by delivering high-quality service to all clients, consistently meeting or exceeding service level agreement… Show more Managed day-to-day operations of the contact center, serving as the primary liaison for outsourced partners.Successfully managed and delivered projects meeting the agreed KPIs for clients from private and public sector.Re-engineered and developed processes to enhance profitability, productivity, and efficiency within the contact center.Ensured optimal business operations by delivering high-quality service to all clients, consistently meeting or exceeding service level agreement (SLA) criteria.Conducted customer satisfaction surveys, analyzed feedback, and implemented corrective action plans to enhance processes and boost customer satisfaction.Provided training and coaching to supervisors, team leaders, and quality officers to achieve SLA targets and improve team performance.Monitored and analyzed team performance against key metrics, driving continuous process improvement initiatives.Held regular review meetings with external clients to present performance results, identify improvement areas, and offer actionable recommendations.Engaged in strategic discussions with top management to highlight operational performance and overall business unit achievements.Successfully managed payroll, recruitment, HR, finance, and procurement functions during the first year of business operations. Show less

Supported daily contact center operations, ensuring efficient and smooth functionality.Provided assistance to agents and supervisors by addressing their queries and resolving concerns.Monitored and analyzed key performance indicators (KPIs) to evaluate performance and identify areas for improvement.Collaborated with cross-functional teams to ensure seamless operations and adherence to established processes.Contributed to the development and implementation of policies and… Show more Supported daily contact center operations, ensuring efficient and smooth functionality.Provided assistance to agents and supervisors by addressing their queries and resolving concerns.Monitored and analyzed key performance indicators (KPIs) to evaluate performance and identify areas for improvement.Collaborated with cross-functional teams to ensure seamless operations and adherence to established processes.Contributed to the development and implementation of policies and procedures, enhancing operational efficiency.Facilitated the training and onboarding of new staff, ensuring their effective integration into the team.Assisted in coordinating and executing contact center projects, driving successful outcomes.Actively participated in team meetings to foster continuous improvement and operational excellence. Show less

Cultivated and maintained robust client relationships, serving as the primary point of contact and ensuring consistent communication.Proactively identified client needs and delivered customized solutions aligned with their strategic objectives.Conducted regular client meetings and check-ins to ensure satisfaction, promptly addressing any issues or concerns.Collaborated with internal teams to coordinate and fulfill client requests, ensuring the timely delivery of services.Managed… Show more Cultivated and maintained robust client relationships, serving as the primary point of contact and ensuring consistent communication.Proactively identified client needs and delivered customized solutions aligned with their strategic objectives.Conducted regular client meetings and check-ins to ensure satisfaction, promptly addressing any issues or concerns.Collaborated with internal teams to coordinate and fulfill client requests, ensuring the timely delivery of services.Managed client contracts and agreements, including negotiating terms and overseeing the renewal process.Acted as a client advocate within the organization, ensuring that client needs and expectations were effectively met.Monitored and analyzed client performance metrics to identify growth opportunities and implement upselling strategies.Provided exceptional customer service and support, consistently exceeding client expectations and building long-term partnerships. Show less