Results-oriented Associate with a strong background in HR management, operations optimization, and compliance. Proven expertise in employment record keeping, recruitment, performance management, and employee communication Skilled in database maintenance, labor legislation, compensation administration and customer relationship management (CRM)At Qormotho Limited, we collaborated with cross-functional teams to optimize operational processes, providing exceptional customer support and handling inquiries with efficiency. Conducted data analysis, generating performance reports to monitor and enhance departmental operations. Ensured strict adherence to SOPs for consistent, quality service delivery. Contributed to ongoing process improvement initiatives and effectively resolved operational challenges. Adept at working closely with senior associates and management. Holds a PGD in Human Resource Management and a BBA in Human Resource Management. Committed volunteer with Alo, a nonprofit group dedicated to helping the less fortunate. Adaptable, detail-oriented, and proficient in Microsoft Office and database management.