- Leveraged Customer Experience Management (CEM) tools for in-depth customer experience analysis, supporting both internal and external stakeholders with actionable insights.- Automated SQL script using Linux shell scripting and to monitor the server performance Fusion Insight Manager is used.- Collected and analyzed essential data covering trends, market intelligence, and performance metrics to support strategic business decisions.- Conducted detailed OTT/protocol traffic analysis, uncovering patterns and performing backend data mining for precise, micro-level insights.- Improved customer experience through KQI/KPI assessments and generated targeted reports from backend systems.- Expertly managed and structured multidimensional data from databases to produce insights that enhance productivity.

- Analyzed KPIs and KQIs, executing backend data mining to support detailed insights and managing complex, multidimensional data storage.- Pool Telco unstructured Big data from Hadoop, and Use Regression Algorithm for making the data structured, Spark SQL and Linux to do ETL by making shell scripts and automating the SQL scripts.- Produced actionable insights that optimized network resources and improved customer satisfaction, utilizing Huawei SmartCare tools.- Managed Hadoop systems and servers, with advanced troubleshooting skills and a solid understanding of platform hardware and performance.- Enhanced productivity and supported customer experience improvements through data mining, trend analysis, and smart data organization.- Used power shell scripts to pass minimum base line security and Low-level design is used for server deployment and commissioning. 228XV5 Big data servers are used in this project.- Key Achievements: Developed actionable insights that optimized network resources and enhanced customer satisfaction metrics.

• Accumulate facts, figures, trends, market intelligence etc. to facilitate necessary inputs to business analysis.• Decision making for outgoing traffic based on QoS and termination rate.• Generate and distribute various report based on quality, performance & utilization among management & concerned departments on regular and on demand basis.• Regularly monitor and optimize incoming / outgoing traffic performance for different destinations, forecast commercials issues related to utilization & congestion of network resources.• Let management and concerned departments to know regarding traffic forecasting & routing.• Extract data from database and write scripts to extract data in order to conduct customer behavioral analysis.• Act as a primary POC for ICX for both incoming and outgoing volume augmentation.• Regular communication with vendor if any issue arises which is business critical.• Experience in SQL language, relational database (MySQL, MsSql, Oracle) handling.• Experience in analysis, database design and development with developing expertise.• Demonstrative expertise in write complex SQL script.• Experience in System/Server Admirations (Linux, Windows).• Responsible to maintain the reporting database smooth and faster for day to day operations.• Strong analytical ability with critical thinking.• Experience in stakeholders’ management skills.• Strong strategic thinking, prioritization, and problem-solving skills.

• Act as a Primary POC to implement any guideline imposed by the regulatory concerns.• Accumulate facts, figures, trends, market intelligence etc. to facilitate necessary inputs to business analysis.• Decision making for outgoing traffic based on QoS and termination rate.• Generate and distribute various report based on quality, performance & utilization among management & concerned departments on regular and on demand basis.• Regularly monitor and optimize incoming / outgoing traffic performance for different destinations, forecast commercials issues related to utilization & congestion of network resources.• Let management and concerned departments to know regarding traffic forecasting & routing.• Extract data from database and write scripts to extract data in order to conduct customer behavioral analysis.• Act as a primary POC for ICX for both incoming and outgoing volume augmentation.• Regular communication with vendor if any issue arises which is business critical.• Experience in SQL language, relational database (MySQL, MsSql, Oracle) handling.• Experience in analysis, database design and development with developing expertise.• Demonstrative expertise in write complex SQL script.• Experience in System/Server Admirations (Linux, Windows).• Responsible to maintain the reporting database smooth and faster for day to day operations.• Strong analytical ability with critical thinking.• Experience in stakeholders’ management skills.• Strong strategic thinking, prioritization, and problem-solving skills.• Provide on demand analytical support and reporting to cross department.• Mentoring Junior subordinate by providing online/on premises training.

#24/7 System Monitor and Maintenance#Ensure network security#Communicating internal/external stake holders regarding performance degradation issues#Escalating performance degradation issues to concerned department/person#Analyzing system performance reports#Preparing and delivery system performance reports based on internal and external Stakeholder's requirements#System health check#Fault Identifications and Technical trouble shooting#Routing Analysis#Create and update daily working report#Online support to the Carrier/Customer