Samiullah Laghari Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

- Proficient in Microsoft Office 365, Exchange Server, and Active Directory.- Utilized Ticketing Software (ServiceDesk Plus) to resolve tickets within defined SLAs.- Demonstrated expertise in ITIL framework with exposure to Infra Enterprise ITSM tools.- Collaborated with vendors to ensure compliance with service level agreements and business standards.- Managed mobile devices using Manage Engine "Mobile Device Manager Plus."- Provided top-tier 1st and 2nd level support for… Show more - Proficient in Microsoft Office 365, Exchange Server, and Active Directory.- Utilized Ticketing Software (ServiceDesk Plus) to resolve tickets within defined SLAs.- Demonstrated expertise in ITIL framework with exposure to Infra Enterprise ITSM tools.- Collaborated with vendors to ensure compliance with service level agreements and business standards.- Managed mobile devices using Manage Engine "Mobile Device Manager Plus."- Provided top-tier 1st and 2nd level support for DSA users, encompassing hardware, software, and peripheral devices.- Effectively triaged and prioritized incoming support requests via phone, email, and in-person interactions.- Monitored, operated, managed, and troubleshot desktops, laptops, and mobile devices with authorized network access. Show less

Sydney, New South Wales, Australia

• Installing networking system and equipment, analyzing network and communication systems.• Experienced working with Microsoft products like Microsoft Office Suite, Exchange, Windows 10, Outlook, Skype, Active Directory, Office 365.• Incident logging and tracking, processing service requests and service escalation including an end to end ticket ownership and following up old tickets to meet SLA’s.• An effective team member providing support in a 24/7 after-hours support.•… Show more • Installing networking system and equipment, analyzing network and communication systems.• Experienced working with Microsoft products like Microsoft Office Suite, Exchange, Windows 10, Outlook, Skype, Active Directory, Office 365.• Incident logging and tracking, processing service requests and service escalation including an end to end ticket ownership and following up old tickets to meet SLA’s.• An effective team member providing support in a 24/7 after-hours support.• Hardware break-fix, Physical and Logical Audits, Service Partner Validation, and Inventory Management.• Configuration & Troubleshooting servers in DATA CENTRE environment. Show less

Sydney, Australia

• Proven experience in maintaining daily, weekly and monthly application and device backups and record in confluence.• Experienced in configuring CISCO Switch 3850 and Router 867 remotely for the client using putty. And updating site-specific device's firmware, licensing info, serial no, VLAN summary in confluence page.• Knowledge in system administration tools like Active Directory, domain services, DNS, DHCP, Group Policy and good in Microsoft operating system (Server and… Show more • Proven experience in maintaining daily, weekly and monthly application and device backups and record in confluence.• Experienced in configuring CISCO Switch 3850 and Router 867 remotely for the client using putty. And updating site-specific device's firmware, licensing info, serial no, VLAN summary in confluence page.• Knowledge in system administration tools like Active Directory, domain services, DNS, DHCP, Group Policy and good in Microsoft operating system (Server and Desktop).• Skills in troubleshooting Windows-based hardware and software. Working knowledge of virtualization technologies like VMware, vSphere client and Hyper-V.• Experienced in configuring host-specific system parameters to be able to communicate with network management platforms. Conduct, record site health checks for “service plan” sites. Attend and resolve Level 1/2 Requests and Incident tickets.• Resolving the client's issues on phone or remotely using screen connect and Bomgar.• Demonstrated effective written and oral communication skills and interpersonal skills Show less

Certificate Iv, Cyber Security

Bachelor'S Degree, Computer/Information Technology Administration And Management

Advance Diploma Of Information Technology, It

Diploma Of Telecommunication, Computer Systems Networking And Telecommunications

Key Subjects: Radio communcation system, Telephone & exchange, Telecom Essentials and Networks

Professional Year Course, Professional Year

In a professional year course mainly we study Australian work ethics And Professional behavior to adopt whilst working in Australian.