Samiullah Popal Email & Phone Number

New York, New York, United States

During my internship at Assured Guaranty, I developed and implemented automation solutions to streamline manual processes, leading to a notable increase in productivity. I handled and processed data sets by extracting, correcting, and comparing data to ensure accuracy and integrity. Additionally, I delivered comprehensive presentations on AI and its potential applications to management, which helped drive strategic initiatives and foster innovation. I also played a key role in maintaining existing systems and setting up new hardware, ensuring smooth and reliable operations.

Schenectady, New York, United States

As an IT specialist at my neighborhood mosque, I act as a crucial link between organizational requirements and technology. This means making coordinated efforts to facilitate communication with the board in order to guarantee that technology solutions are in line with the objectives and specifications of the mosque.In addition, I am in charge of debugging and fixing a broad range of hardware and software problems, such as those involving computers, gadgets, educational supplies, and printers. To ensure uninterrupted performance, I also supervise the maintenance and repair of these systems.Drawing on my experience in IT, I have led process improvements targeted at increasing efficiency and productivity in the IT and educational areas. Effective IT management has a measurable impact, as shown by the notable 15% boost in teaching efficiency that has resulted from these changes.

During my time with Spectrum, I have worked in a variety of roles. I started out as a mobile customer support agent and moved on to billing and mobile activations, and I now work as a team lead. I've been getting ready to switch to account management recently. I've adjusted quite easily.My contributions to Spectrum have been varied and have involved a wide range of responsibilities, from software installation to troubleshooting. I've also actively participated in the feedback loop that occurs between the development team and the users, providing comments on bugs, feature requests, and new feature beta testing. I facilitate new system tool training and weekly team meetings as well.Together with my team and supervisor, I've continuously reached and surpassed objectives. Notably, I was able to contribute to beta testing programs that resulted in noticeable enhancements like a 135-second decrease in average call duration and a 25% rise in agent productivity. As a team lead, I've assisted in increasing agent statistics by an average of 18%.

Bachelor Of Science - Bs, Computer Science

Associate Of Science - As, Information Technology