Samiur Rahman Email & Phone Number

Nz

• Involved in the analysis of end-user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system.• Worked on many Server-side Scripts, Script Includes, Client-side Scripting, UI Actions and several business rules. • Configure ServiceNow HRSD suite and implemented HRSD roles, COE structure, Services Configuration, Record Producers.• Modify OOB functionalities - Modules, develop custom applications, provide technical support and aligning to Service Management best practices.• Worked on various modules of ServiceNow like Incident Management, Change Management and Problem Management, Service Catalog, CMDB, and Reporting.• Integrated with various Cloud environments like Amazon Web Services, Microsoft Azure accounts to the instance through service accounts.• Verified egress and ingress data advances with respect to IRM Standards.• Have knowledge on partition of Kafka messages and setting up the replication factors in Kafka Cluster.• Worked on CMDB that involves importing the data and establishing the relationship between multiple CI's.• Developed custom probes and sensors to populate CMDB with pertinent asset data via JavaScript, Perl, and Power Shell.• Worked on the integration of third-party applications into ServiceNow using APIs and Web Servers.• Experience in working with Script Includes and Scripted Web Services.• Used ACLs for controlling the security mechanism in ServiceNow.• Strong knowledge in ServiceNow ITSM, ITOM (Discovery, ServiceMapping, Orchestration), HRSD, Asset Management modules wif an end to end implementation experience.• Used the development tools provided in Widget Editor to write AngularJS, CSS, and JavaScript to power a portal. • Assisted in charting out a plan for IRM assessment and remediation. Planned its execution to Evergreen phase.

Northbrook, Illinois, Us

• Development of Service catalog, which includes creating new catalog items, designing workflows and execution, plans. • Created functional and technical specifications documents for various Service Now modules • Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog, Service mapping, CMDB in Service Now.• Configured Data Dictionary overrides for Default values and operated with JavaScript functions. • Coordinating the instance upgrade activities. • Worked on CMDB from the scratch.• Worked on SCCM activity pack for orchestration to manage software deployment and collections.• Performed the task of using Discovery to load configuration information to CMDB.• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5 • Involvement with input validation using JavaScript. • Worked on Customized Auto generation of Issues from Non-Complaint answers in GRC Vendor Risk Assessment.• Performs maturity assessments on ITAM and CMDB customer processes.• Build process roadmaps for ITAM, and CMDB processes.• Created homepages including basic reporting, gauge configuration and dash board presentation.• Created various front-end forms and associated Client Scripts, UI Policies, including advanced customizations that require modifications of UI Pages/Macros.• Provide integration guidance on ITAM and CMDB projects for system integration.• Experienced in pulling reports and scheduling the reports as per the client requirement. • Effectively managed the hardware and software assets through their lifecycle using the procurement module. • Ongoing maintenance with Update sets, Upgrades, Performance and Troubleshooting. • Setting up Configuration Management from scratch defining the CI classes and their relationships. • Developed complex transform scripts to import data into the ServiceNow Database.

Docklands, Victoria, Au

• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements. • Utilized Java Script in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs. • Worked on Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc. • Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions • Worked on CMDB from the scratch.• Worked on SCCM activity pack for orchestration to manage software deployment and collections.• Performed the task of using Discovery to load configuration information to CMDB.• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5 • Involvement with input validation using JavaScript. • Writing Catalog client scripts and UI policies to make client configuration side changes. • Created the UI pages to use them in catalog items, Implemented-using UI scripts. • Created Knowledge articles to document the steps in creating the catalog items. • Worked on different kinds of variables and variable sets.

Rockland, Me, Us

• Involved in requirement gathering sessions and creation of functional and technical design documents as per the requirements.• Implementation, Customization and Maintenance of ITIL modules such as Asset, Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.• Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies.• Extensively worked with integrations between Service-Now and third-party application like BMC Remedy.• Involved in creating reports in Service-Now and schedule the report generation in Service-Now.• Developed custom probes and sensors to populate CMDB with pertinent asset data via JavaScript, Perl and Power Shell.• Expert in AJAX, JavaScript, JQuery, prototype and Jelly scripting used in Service-Now.• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, JSON, CSS, HTTP, and HTML5.• Imported data from various data sources (FILE, JDBC) using import sets and transform maps.• Experience in data modeling, database design, SQL and PL/SQL Programming.• Experience in developing Crystal reports and converting crystal reports to Business Intelligence and Reporting Tool (BIRT) reports for web applications.• Created Buttons and context menus both on form and lists using UI actions• Designed several email templates by using HTML and jelly scripting and used them in notifications• Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate.• Written script includes and invoked them in business rules and client scripts• Imported many CI's using import set tables• Imported Active Directory to ServiceNow using Data Sources.• Created data sources and loaded theService-Now tables with different data formats• Created transform maps both automatic field mapping and scripting.