Samiur Rahman Email & Phone Number

NZ

• Involved in the analysis of end-user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system.
• Worked on many Server-side Scripts, Script Includes, Client-side Scripting, UI Actions and several business rules.
• Configure ServiceNow HRSD suite and implemented HRSD roles, COE structure, Services Configuration, Record Producers.
• Modify OOB functionalities - Modules, develop custom applications, provide technical support and aligning to Service Management best practices.
• Worked on various modules of ServiceNow like Incident Management, Change Management and Problem Management, Service Catalog, CMDB, and Reporting.
• Integrated with various Cloud environments like Amazon Web Services, Microsoft Azure accounts to the instance through service accounts.

Northbrook, Illinois, US

• Development of Service catalog, which includes creating new catalog items, designing workflows and execution, plans.
• Created functional and technical specifications documents for various Service Now modules
• Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog, Service mapping, CMDB in Service Now.
• Configured Data Dictionary overrides for Default values and operated with JavaScript functions.
• Coordinating the instance upgrade activities.
• Worked on CMDB from the scratch.

Docklands, Victoria, AU

• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements.
• Utilized Java Script in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs.
• Worked on Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
• Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions
• Worked on CMDB from the scratch.
• Worked on SCCM activity pack for orchestration to manage software deployment and collections.

Rockland, ME, US

• Involved in requirement gathering sessions and creation of functional and technical design documents as per the requirements.
• Implementation, Customization and Maintenance of ITIL modules such as Asset, Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.
• Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies.
• Extensively worked with integrations between Service-Now and third-party application like BMC Remedy.
• Involved in creating reports in Service-Now and schedule the report generation in Service-Now.
• Developed custom probes and sensors to populate CMDB with pertinent asset data via JavaScript, Perl and Power Shell.