Sam Carmona Email & Phone Number

Flower Mound, Tx, Us

Irving, Texas, United States

Management and support of Data Platform Stewardship Team overseeing migration, transformation, and data cleanup activities from legacy systems into ServiceNow. Tracking the requirements, design and implementation of the ServiceNow Supplier Table and Core_Company Data Table ensuring that project deliverables were completed on time, within budget and meet customer requirements. • Management of scope and project deliverables for a foundation data initiative that includes the identification of new data and reliable databases of record for integration development. Design and execution of tools to scrub legacy company data for Vendors, Manufacturers and Suppliers, remove variants, duplication of company names, and normalize current data. Data cleanup will reduce confusion & delays in identifying legitimate company names• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, VTB Story Grooming, and Release Planning • Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines• Gathering and updating project materials, completing budgeting, forecasting, design of SharePoint webpages and uploading of project documentation, business flows, and lessons learned documents• Data Cleanup saves approx 5 minutes on 4500 fields or accesses to company data each month = 375 hours with realizing benefits over the next 20 Quarters $2.25M.

Irving, Texas, United States

Project coordination and support for new inventory and tracking system builds, system migrations, utilizing the DevOps model to collaborate with Development, QA Testers, Business SMEs to design new features. Vendor management, data security and compliance SME for the IT Network Systems organization.• Incident Manager tracking, quantifying, qualifying functional trouble ticketing code issues, performance degradation, and change requests for analysis purposes to establish agile metrics and dashboard for visibility that resulted in achieving new functional features and continuous improvement of customer experience.• Project coordinated the scope, EPICS, new features, incidents and scheduling as a SCRUM team developer utilizing the DevOps model to collaborate with Development, QA Testers, Business SMEs designing new data center inventory and tracking system. Translated stakeholder requirements into user stories with acceptance criteria from product backlog. Created and maintained release schedules in coordination with developers. Release managed SPRINT backlog milestones, incidents and change requests within JIRA. Performed Kanban updates throughout the sprint. Achieved targeted first office application (FOA) pilot on projected committed timeline and 10% under budget.• Project managed Global Clearance security requests. Executed risk assessment and obfuscation planning activities for 80+ provisioning systems to adhere to NIST, CPNI and GDPR standards and prevent potential operational, regulatory and reputational risks to the company. Achieved operating expense reduction of 40%.• Liaison for 3rd party vendors/suppliers and distributed development and test teams. Managed scope and project deliverables for a $200M budget for statement of work. Mitigated roadblocks, as they occurred. Achieved operating cost reductions by $120M.

Irving, Texas, United States

Managed software development activity and hardware upgrades for 3 Fiber and 5G systems used for voice, data and video initiatives utilizing the DevOps model to collaborate with Development, QA Testers, Business SMEs to ensure tactical and operational objectives were met within scope and approved budget.• Project managed end to end agile software development life cycle (SDLC) new feature requests and incident reports utilizing JIRA. Creating scorecards in confluence for the voice/data provisioning systems. Achieved new consumer product offerings valued at $10M, streamlining of order workflow activity by 25%, improved customer experience, automation of manual handoffs by 10% reducing operating expenses by 2.5M.• Migrated 96 teams from 5 incident and change request support systems to a single solution with ServiceNow impacting 15,000 End Users. Architect custom solutions to adhere to corporate standards.• Utilized Agile methodologies to resolve incidents in reduced timeframe. Achieved award recognition for teamwork for completing project 100% within projected timeline and 20% under approved $1.2M budget. Network Systems operating expense was reduced by $1.8M.• Facilitated user-based training and provided technical application support to 2000+ voice and data provisioning system end users as new features and bug fixes were deployed into production from agile SDLC. This reduced incident reporting for degradation of system performance and functional workflows by 56% within the organization and loss of productivity to the company with improved customer experience. • Applied technical ITIL knowledge management writing skills to document user-based training knowledge articles, creation of dashboards, technical Visio process workflows and network diagrams, in order to achieve transparency for business decision making for the continuous improvement of customer experience and retention.

Irving, Texas, United States

Acted as single point of contact for National Sales work force compensation inquiries and reporting. Technical Support subject matter expert (SME) for Verizon website hosting products and services and performed routine audits on time and expense reports into ensure adherence to company code of conduct and compliance policies.• Managed the sales incentive compensation for 2000 Authorized Sales Agents with budget of $100M.• Managed a 24/7 technical support line for new media and internet services to 1.7 million customers, which assisted in the retainment of digital subscribers by 25%. • Served as help desk technical support lead for business operations user community of 2500 employees, which increased productivity by 35%. • Performed routine audits of corporate time and expense reports for 5000+ employee reimbursements minimizing operating expenditures by 75%.

Master Of Business Administration - Mba, Information Technology Project Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General