Highly enthusiastic, self motivated , outcome driven IT graduate who is passionate about cloud, security, networks and database.Results-driven IT support Analyst with demonstrated history of delivering efficient and effective technical support to end users. Proficient in diagnosing hardware, software, and network issues in a timely manner to minimize disruptions and ensure seamless operation. Experience in incident management, ticket prioritization, and escalation procedure to meet service level agreements. Skilled in clear and concise communication to users at all level of technical proficiency. Commitment to continuous improvement and delivering exceptional customer service.