Sam Hensley

Sam Hensley Email and Phone Number

Real Estate Branding & Customer Experience — Program Manager
Sam Hensley's Location
San Francisco Bay Area, United States
Sam Hensley's Contact Details

Sam Hensley personal email

n/a
About Sam Hensley

I worked within the family of the Ben & Jerry’s franchised system for 18 years. During that time I learned all aspects of running a business. My departure role was as the General Manager of Catering, Sampling, Vending & Retail departments. The business portfolio is managed for the SF Bay Area, Stakeholders of the local franchise. Most colleagues or clients I have worked with would describe me as an accomplished and highly-skilled Marketing & Customer Relations leader. Of course these statements are good descriptors for me, but I believe my social cause, fast pace driven style, love of a challenge, not happy until they are happy, to name a few characteristics gives greater clarity of who I am.Everyone loves to hear you work at Ben & Jerry’s, but explaining what it is "I do" to those that ask is not an easy conversation. I have and continue to to simplify it by saying, teamwork and job skills training. Of course this answer gives me an easy out of explaining my role as a manager and what consists of having a great team. What makes up a team and how they are created can be hard to explain, but it is a topic I enjoy analyzing and envisioning the structure or restructuring with individuals that have similar experiences or desire to gain more knowledge on the topic. Several supervisors over the years have asked me, “What is the limit at which you can perform a task or project?” My response to this is clear and simple, “I have no limits with the proper resources.” That view on life has lived with me since 1992, and is directly contributed to my involvement in the inner city crew of San Francisco, Pacific Rowing Club. It taught me that, working on a team is the best way to get something done and motivating oneself to contribute to the fullest is the key to how a team succeeds. I go out of my way to create an enjoyable life for my children and the wonderful community we are honored to live in. Contact me for more details SamjHensley@gmail.com

Sam Hensley's Current Company Details

Real Estate Branding & Customer Experience — Program Manager
Sam Hensley Work Experience Details
  • Ben & Jerry'S
    General Manager
    Ben & Jerry'S Jan 2013 - Feb 2016
    San Francisco Bay Area
    Oversaw four divisions—Catering, Sampling, Vending & Retail—spanning over 6 stores and over 100 total employees. Hold P&L responsibility for all operations, drive key strategic planning efforts for the region, and provide quarterly/annual performance reports to the executive team.• I take great pride in working for socially-responsible organizations—such as Ben & Jerry's—that are committed to the "greater good” and to finding ways to drive positive change in the world• I've demonstrated outside-the-box thinking, time and time again, designing and launching innovative new revenue streams, product concepts, marketing strategies, and promotional ideas within an extremely mature and commoditized product category• I'm passionate about enabling business success through technology, having built out Ben and Jerry’s online presence in the Bay Area via Google, Facebook, Yelp, Twitter, Four Square, and other social media apps/sites— in addition to helping drive major productivity gains via usage of Google Drive, Google Apps, AdWords, Salesforce.com, and various Point of Sale (POS) Systems • Manage & Coordinating more than 500 events per year during each of the past 2 years, some attracting up to 20,000 participants• Constantly analyze customer needs and purchasing patterns in order to improve the overall customer experience; actively solicit customer input, bringing it back to the store management team for discussion • Tirelessly champion the Ben & Jerry's social mission; current initiatives include ensuring 100% use of compostable products in all stores/divisions and supporting community fundraising efforts for organizations such as Telegraph Hill Neighborhood Center and Camp Kesem- Honored as "Manager of the Year" for exceeding expectations and upholding our Social Mission out of 200+ locations nationwide 2013.
  • Ben & Jerry'S San Francisco Catering
    Operations Manager
    Ben & Jerry'S San Francisco Catering May 1998 - Dec 2012
    San Francisco Bay Area
    Oversaw 4 to 6 Retail Scoop Shops and our Catering Department in my tenure. Some of my focused achievements over the years involved consolidating ordering and inventory control practices in the Bay Area retail locations. The main goal of this was getting Unit Managers back to the front of the store improving the customer experience. Over the years I have seen them take the skills they have learned in the retail environment, and applied them to their advancement of a career path. I also have spent my years helping staff maneuver through and train them on using a mix of POS (point of sale) platforms. In some cases they would have more than one type at a location. Some POS tasks have required many detailed steps that I would create unique user guides to incorporate the use of several different pieces of electronics to complete tasks.• Provided 1:1 coaching to Unit Managers on management, operations, and customer service• Championed the Ben & Jerry’s corporate commitment to using 100% Fair Trade ingredients in all ice cream flavors, including managing a three-year social awareness campaign in San Francisco and attending a trip to the Dominican Republic to visit a top producer of Fair Trade chocolate • Created new policies and procedures to ensure a consistent customer experience among all store locations; topics addressed ranged from food safety and regulatory compliance to ensuring appropriate attention to store appearance, cited as a top priority by Ben & Jerry's corporateIn addition, I conceptualized a Salesforce platform build in 2009, and worked with a colleague from 2011 to 2013 to enhance and innovate it with external apps. The workflow time reduction on the first point of contact with a new client was reduced from 20+ minutes, to 5 minutes or less with a remarkably improved look of our electronic Quote/Contract/Additional Service Offerings.

Sam Hensley Skills

Catering Event Planning Event Management Customer Service Food Service Management Team Building Time Management Marketing Restaurant Management Operations Management Sales Crm Marketing Strategy Restaurants Leadership Training Social Media Strategic Planning

Sam Hensley Education Details

Frequently Asked Questions about Sam Hensley

What is Sam Hensley's role at the current company?

Sam Hensley's current role is Real Estate Branding & Customer Experience — Program Manager.

What is Sam Hensley's email address?

Sam Hensley's email address is sa****@****rry.com

What is Sam Hensley's direct phone number?

Sam Hensley's direct phone number is +141524*****

What schools did Sam Hensley attend?

Sam Hensley attended City College Of San Francisco.

What are some of Sam Hensley's interests?

Sam Hensley has interest in Human Rights, Children, Disaster And Humanitarian Relief, Education.

What skills is Sam Hensley known for?

Sam Hensley has skills like Catering, Event Planning, Event Management, Customer Service, Food Service, Management, Team Building, Time Management, Marketing, Restaurant Management, Operations Management, Sales.

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