-Provide leadership to the Housing Administrative, Business, Occupancy & Enrollment Management Operations.-Oversee the maintenance and efficiency of the university's student housing systems, configuring, assessing, and making continuous and timely adjustments to the university's online housing management system, Starrez. -Provide training and ongoing troubleshooting and support for the university's student housing systems, Starrez and Transact.-Maintain student housing records and manage changes to ensure accurate billing, building access, and meal plan eligibility; conduct routine housing system audits to review data integrity and accuracy of student records in conjunction with Student Business Services (SBS).-Serve as a resource for students, parents, and administrators by addressing student housing inquiries and concerns. Liaison with campus colleagues and special housing populations (i.e., Athletics, Living-Learning Community faculty, etc.).-Represent the department at recruitment events and new student orientations, delivering presentations as requested.

Regularly trained two professionals and 20+ student staff on use of Starrez and new and existing processesProduced complex data reports for internal stakeholders for assessment and marketing purposesImplemented new pieces of technology to automate business processes including a integration of Starrez and Ellucian Colleague systems, implementation of Starrez Portal XDeveloped procedures to streamline processes and maximize the use of softwares and resourcesCreated furniture inventory system utilizing barcodes in collaboration with Starrez Mobile App and Room InventoryAssisted with facilities management, providing administrative support for facilities operations through the use of Asset Essential aka School DudeEstablished documentation of processes, data clean upOversaw the hiring of front desk assistants using PeopleAdmin

Managed the housing application and room assignment process via the student housing software, StarRezApplied appropriate charges to student accounts and assisted the Department of Student Financial Services in ensuring accurate billingOversaw the move-in and closing day experiences each semester for various student cohort groupsMaintained accurate and updated Residence Life recordsManaged all summer camps and conferences including scheduling, issuing of contracts, billing, and setting up meal servicesCollaborated with Aramark (Dining Services) to coordinate meal plans for studentsDeveloped marketing materials to promote on-campus housing to students and maintain the Residence Life website using Terminal FourResponsible for the organization and response to the Departmental email accountCoordinated the COVID-19 quarantine process including meal deliveryServed in the Residence Life on-call rotation

Supervised 12 Resident Assistants and three Head Resident AssistantsManaged daily operations for three residence halls with 150 residentsAdjudicated conduct cases in accordance to Housing Policy Violations, using Maxient software

• Train, supervise and evaluate the job performance of 12-18 Resident Assistants• Hire, train, supervise and evaluate 20 desk assistants for 24/7 Front Desk as well create and the desk schedules and oversee payroll for desk assistants• Execute weekly staff 1-on-1 and group meetings• Oversee Resident Assistant's in-hall resident life programming to assist staff in assessing student needs and wants and ensure staff are meeting monthly educational and social program requirements• Maintain the hall budget of approximately $2500 for programming and supplies• Serve on an on-call rotation with 5 professional staff members and respond to an area of 1,300 residents to facilitate crisis management and address maintenance concerns• Conduct judiciary meetings with students or organizations in violation of the university Student Code of Conduct policies and Residential Life policies• Investigate Title IX cases under the direction of the campus Title IX Coordinator• Adjunct Academic Advisor for the Student Success and Academic Advisement Center• Staff advisor for Alpha Sigma Alpha sorority

● Train, supervise and evaluate the job performance of three Resident Assistants (RAs)● Conduct regularly scheduled individual and group staff meetings for a staff of seven RAs● Work with the RCD to design and implement community development model and assess the needs of residents● Market, Recruit and Advise a newly formed Community Council● Manage the budgets for programming and community council totaling approximately $12,000● Assist with facilities management, providing administrative support for facilities operations of an apartment-style building and traditional community bath building● Participate in the on-call duty response rotation for the entire SMU on-campus community of over 2,500 students● Assist with occupancy management of two buildings totaling 155 residents using StarRez housing software

● Oversaw the planning of ACUHO-I Professional Standards Institute (PSI) -Organized travel for the 31 attendees to and from Seattle airport -Coordinated meals with catering and dining operations and worked with Conference Services to arrange housing for attendees and PSI faculty -Coordinated CWU volunteers to help during event -Oversaw purchasing for PSI budget ● Assisted with New Student Orientation FYE Registration Changes● Conducted closing inventories on hall furniture and office supplies and assisted in assessing damage charges● Held on-call responsibilities for over 3000 students in residence halls and apartments

● Supported the program development, training and supervision of the Bob Smith Health Center’s eight Peer Health Educators ● Created marketing materials and branding logo for Residential Commons Peer Leaders using Adobe Photoshop and InDesign● Offered administrative support to Hegi Family Career Development Center team in absence of a full-time Administrative Assistance -Created front desk schedule and ordered food for staff meetings -Assisted Associate Director in reconciling operations budget, verifying expenditures and revenues● Troubleshot for students with job database MustangTrak and assisted with position approvals for employers ● Created flyers, digital ads and stake signs for events in support of Career Center Employer Relations● Participated in SMU Career Fair set-up and check-in process● Assisted the Conduct and Community Standards office with hazing Investigations

● Coordinated building-wide educational and social programming for 48 residents● Mentored and aided in the supervision of one Resident Assistant● Held on-call responsibilities for 1,000 residents● Performed administrative duties including incident reports, occupation reports and room transfers using Symplicity housing and conduct software● Communicated, corresponded and collaborated with on-campus offices such as Student Activities, Campus Police, Housekeeping and Maintenance● Served on RA Selection Committee by assisting with candidate interviews

● Redesigned and implemented recording keeping process for all 1,000 on campus students● Coordinated and managed daily tasks for office of Assistant Director ● Assisted with all outgoing communication to incoming students for assignment notification of over 2000 applicants● Responsible for the organization and response to the Departmental email account

• Advised residents on a variety of housing, academic and personal issues.• Enforced community standards and policies.• Facilitated regulation and settlement between disputing parties.• Assisted resident college students in accessing campus resources• Organized and implemented educational and recreational programs for residents• Performed administrative duties including incident reports, and forms to ensure goal completion.

• Checked in students/faculty who came into the facility.• Enforced standards and policies.• Checked out equipment to students/faculty.• Cleaned and organized equipment and towels.