Sam Kam Email & Phone Number

Saint Paul, Mn, Us

St Paul, Minnesota, Us

-Conduit of information between employees and resources to increase employee satisfaction, retention, and sense of inclusion-Responsible for new hire orientation, training, and overall successful onboarding for employees-Complete full cycle recruitment process for all new hires, based on business needs -Maintain and prepare employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using ADP as the main HRIS-Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns-Ensure staff are compliant with annual training in relation to federal and state licensing standards-Interpret and explain human resources policies, procedures, laws, standards, and/or regulations -Identify and execute the roll out of new policies, procedures, and benefits information

Minnetonka, Mn, Us

-Developed, launched, and maintained an online training platform for orientation to meet the demands of the industry to offer remote delivery as an option for new hire onboarding -Continuously find ways to improve upon and create systems to keep up with industry standards-Facilitate conversations with employees and outside organizations within our industry via focus groups to understand the issues surrounding the staffing shortage and how to increase the visibility and viability of our organization-Organized, developed, and implemented a strategy to recruit new hires throughout COVID-19 so we could still deliver services to persons served and withstand the financial and emotional hardships of COVID-19-Maintain and manage a workload for our organization which includes but is not limited to: employee benefits, employment verifications, workers’ compensation, onboarding staff via orientation, performance management and ongoing employee relations

Minnetonka, Mn, Us

Together we advance the quality of life for people with disabilities.-Developed Foundations materials for implementation to train current residential Program Managers and staff as well as assist in onboarding new hires by training orientation classes-Facilitate and manage working relationship with Mentee through Opportunity Partners Mentorship Program to help develop them as a professional leader -Active leadership member within the monthly “Committee of Advocacy and Leadership (C.O.A.L.)” where I support the ambassadors’ mission to learn, teach, and practice self-advocacy by facilitating conversations and opportunities to be participate in legislative advocacy, voting, and volunteering in the community-Well versed and experienced with interviewing, onboarding, training, & coaching staff -Proficient in the areas of responsibility and leadership including, but not limited to; structuring a compatible staff schedule that respects each team member’s individual strengths, addressing changes in programs, scheduling monthly staff meetings, providing appropriate staff feedback and ongoing hands-on training

5Th Floor, Boston, Us

-Communicated consistently with persons served, Case Managers, Vocational Placement contacts and guardians to guarantee that the individuals were effectively supported -Oversaw all persons served, staff, day-to-day operations, household financial transactions and accounting for a fifteen bed Intermediate Care Facility-Independently developed and piloted Therapy Dog Program within REM Hennepin, Inc. in October 2014-Active member of REM Hennepin’s Brand Ambassador group from May 2015-April 2016 where I was the Editor and participated in over 60 hrs of community service

5Th Floor, Boston, Us

-Served as an essential link between the person served and community by coordinating appointments and outings that were tailored to meet the individual’s specific needs -Monitored daily quality of care delivered to persons served along with daily compliance to corporate and regulatory programs-Trained all staff persons in organizational systems and appropriate customer service to help person served maintain and complete daily living skills

Mooresville, Nc, Us

-Assisted customers and fellow employees with wide age ranges and diverse ethnic backgrounds-Provided excellent customer service to increase recidivism of customer visits to our store-Worked sales floor selling products to customers with full knowledge of each product, assisted manager with store displays and departmental duties, responsible for opening and closing duties-Able to multi-task to insure all customer and store needs are met-Customer Service Desk Certification showcasing a strong desire to learn all areas of the store to obtain a wide knowledge-base in order to provide the highest level of customer service

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts (B.A.), Psychology