Office Manager
CurrentEnsure vehicles are bought in properly; ensure vehicles bought in have the correct title and/or title paperworkProcess all titles and/or liens in a proper and timely mannerEnsure all wholesale accounts are in the queue to be sold and that all title paperwork has been sentEnsure all titles on recently repossessed vehicles have been filed forDaily management of customer payments, end of day balancing, and related cash handling processesCommunicate with all staff effectively to ensure every area of operation at the lot is running efficientlyCommunicate with staff at other lots and corporate office to ensure customers are taken care of properly, in a timely manner, and are speaking with the right associate or departmentSolve customer issues and complaints or get customer with the right associate who can solve their issue(s)Maintain outstanding customer service in person, over the phone, in the field, and through e-mailCode and process all invoices, P-card receipts, and vendor recordsEnsure all vendor invoices are submitted within a timely mannerEnsure all vendor invoices are paid within the proper timeframeFollow all company, local, state, and federal rules, laws, and guidelinesMaintain confidentiality of customer and applicant personal information
