Sam Kernan-Schloss Email & Phone Number

Miami, Fl, Us

Distributed, Us

•Go-to-market strategy•Sales•Customer Success & Customer Support•Product Tooling•HR & People Operations

Los Angeles, California, Us

•Managed a global team that oversaw strategy for Bird’s franchise program. Strategy included go-to-market, relationship management, support, contract details, and other aspects of the franchisee lifecycle.

Los Angeles, California, Us

•Built and grew Bird’s first franchise partner program aimed at growing revenue in remote markets.•Defined and prioritized product requirements that flipped Bird from consumer-focused to business-facing (b2b) for the first time while also defining operational requirements to onboard and manage partners.

Los Angeles, California, Us

Los Angeles, California, Us

San Francisco, California, Us

Built a new benefits administration tool•Drove a new benefits administration tool from conception to launch that allows any broker or HR administrator to leverage the Zenefits platform•Responsible for pushing strategy of the tool by conducting user research sessions with brokers and HR administrators to determine the current landscape of the benefits administration software space•Led a successful pilot with Zenefits’ first broker partner – with 4% company churn, lower than the typical book of business transfer churn – showing evidence that we can sell to broker partnersOptimized Zenefits broker productivity by 28%•Released a guided experience for HR administrators to shop and select new insurance plans at each renewal, decreasing dropoff by 12%•Oversaw the redesign of a new contributions tool that allowed for the simple and flexible creation of 92% of company insurance contributions •Created self-service compliance tools that enabled HR administrators to create their own Summary Plan Descriptions and Section 125 Documents after each renewal, removing 30 hours/week from one person’s job•Launched and maintained the second version of our internal roles and permissions tool that ensured internal users across all verticals only had access to the data and actions they needed

San Francisco, California, Us

•Lead enterprise clients through implementation process including setting up their benefits account, training them on all aspects of the product, and troubleshooting issues•Helped refine the implementation process by creating new walkthrough guides and define internal processes for enterprise implementations

Sacramento, California, Us

•Responsible for meeting with rheumatology doctors at Sutter Health to determine requirements for new tool used at the point of care•Tested and piloted tool with patients and doctors at Modesto Sutter Health Hospital and Palo Alto Medical Foundation

Providence, Rhode Island, Us

Hopkinton, Ma, Us

Boston, Massachusetts, Us