Delivering secure, trusted, and easy-to-use services using open-source and enterprise solutions to support the research and education community.

• Administered SAP HANA, including managing users and permissions to ensure secureaccess.• Managed system performance and upgrades, while preparing user guides and trainingmaterials for end users.• Tested system changes following upgrades and new deployment releases to ensure stabilityand functionality.• Provided technical support to SAP HANA users, resolving issues and facilitating smoothoperations.

• Installed, configured, administered, and maintained local area networks (LAN) and widearea networks (WAN) at the county offices.• Consulted with management to determine project scope and priorities, discussing systemcapacity and equipment acquisitions.• Assisted the technical support team with troubleshooting issues and closing support ticketsefficiently.• Diagnosed and resolved network and server issues to ensure operational continuity.• Maintained applications to keep software current with necessary updates and upgrades.• Researched and recommended the use of PostgreSQL over MySQL to improve systemperformance for client applications with frequent data updates.• Trained high school tutors on the adoption of technology, facilitating the submission ofassessment and appraisal requests.