• Brought the idea of an eCommerce deal site to design and to alpha testing phase• Worked with a team of enthusiast designers, developers, marketer and testers• End Result: A mock up design of an ecommerce and functional requirement document• Launched website with dummy product with integration to PayPal• End project status: Project collapsed in Phase 1 of the project as vendors had a conflict• Future: There’s likely chance of project being relaunched with recent market research and market trends

Business Analyst Responsibilities:• Recommended business analysis approach and deliverables to project team. • Created Business Requirement Document (BRD), High Level Requirement Document, Functional Business Requirement Document (FRD), Use Case Diagram, Activity, Sequence diagrams, Unified Modelling Language (UML), Mindmaps, and Balsamiq Mockups.• Built and managed stakeholders’ relationships, provided exceptional vendor management with third party service providers, worked diligently to provide clear, consistent and traceable requirements to the design teams. • Conducted workshops and JAD sessions for gathering and validation of business requirements with process owners, Internal and External Service Providers, Vendors, Directors, Managers, Technical Architects, IT Reps and End Users. • Presented business workflows to process owners, provided recommendations for the new configuration/personalization, and business process automation.• Assisted senior management on project deliverables, delivered more than 200 core reportsAgile Project Coordinator Responsibilities:• Conducted daily scrum meetings and noted impediments and progresses of tasks and transferred information to Jira.• Conducted sprint planning meeting, sprint review meeting, sprint retrospective meeting and backlog refinement meeting.• Tracked, organized and regularly reported current issues and tasks to the project team and senior project managers• Planned and directed all aspects of the project including planning, scheduling, resourcing, risk assessment, change management, and so on.• Managed budget and produced monthly budget forecasts and tracked financials.• Negotiated project deliverable/schedule/costing for services from other departments within the IT function and across the entire organization.• Supported and participated code update to Dev, and UAT and performed integration and regression testing.

• Handled incident management (root cause, resolution, prevention) change management (resource planning, built and implementation tasks) and problem management (root cause of critical application failure, resolution, and future prevention ) of educational, ministry-level and real estate board applications• Provided second line support to help desk cases for ministry and real estate board applications• Assisted project team with promotion application changes to production environment• Generated business report to LOB using Crystal Reports and database queries using Sybase, MySQL and MS-SQL databases• Managed administration of 3rd party software such Weblogic, JBoss, Apache• Created and maintained application support related codes - e.g. Startup/shutdown scripts, DR switch scripts, database queries

• Provided front line technical support to 4 bank locations in Toronto overseeing 10-20 issues daily• Provided application support, setup email, software downloads and distributed laptop to new hires• Ordered technological equipment for departments• Generated report and maintained inventory database

• Provided front line technical support to students, faculty and staff that use laptops at college overseeing over 30+ issues daily• Provided technical support to devices like printer, workstations, Audio/Visuals etc. over 40 rooms among 5 buildings• Provided e-mail support, installed software, removed viruses effectively• Signed out instructional equipment, issued student and proximity cards• Performed preventative maintenance on podium computers, network outlets and general lab computers

• Provided world class customer service by explaining bills with professionalism and courtesy. • Explained company’s policy in regards to the price plans, discounts and offers provided. • Downgraded/upgraded user’s package (internet, TV, home phone, cell phone)• Adjusted customer’s bill if it was appropriate and applied regular discounts to the valued customer.

• Setup Advertising campaigns in daily newspaper and radio• Ordered office equipment’s and setup office• Participated in Education-Expo and gave presentations in different schools, and seminars• Hired new talents and trained them to bring them upto speed• Setup invoices for colleges/universities and followed up with them in terms of payments• Created promotions to attract more customers