Samuel K. Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, United Kingdom

Terraforming with DevOps pipelines to Azure...

Theale, Berkshire, United Kingdom

Theale, West Berkshire

Theale

Theale

Analyse customer data, connectivity and reporting issues and provide first- and second-line solutions

Theale, Berkshire

• Managed queue of incoming customer purchase orders, loading them onto the in-house order system according to priority.• Provided account managers with pricing and stock availability, suggesting alternatives for out of stock products.• Monitored any backorders and liased with suppliers to ensure there was focus on successfully fulfilling the customer’s order, or worked to find other solutions. • Resolved customer queries effectively and communicated to internal account managers.• Maintained and developed knowledge of customers, products and systems.• Provided full and effective sales and administrative support to all team members to enable the overall departmental targets to be achieved.• Provided effective support and a good level of service to the customers.

Theale, Berkshire

• Analysed stock requirement forecasts on SAP and placed purchase orders to meet deadlinesaccordingly.• Created and queried spreadsheets to record and present daily data reports.• Successfully managed the smooth transition to a new main stationery vendor and negotiated savings of over £20k a year.• Rolled out a new brand of cost-saving printer consumables, with close testing and monitoring to ensure quality and consistency.• Managed and maintained core supplies of copier and machine consumables, point-of-sale materials, envelopes, letterhead, printed and regular stationery.• Fulfilled specific stationery, retail, and IT product requests at best prices, by negotiating with new and existing vendors.• Provided a friendly and efficient office supplies service to 1000+ people at the head office, distribution centre and remote sites.

Managed the supply of stock to the showroom. Provided a liaison between the warehouse and showroom. Coordinated the successful delivery of special trade orders. Designed and produced point-of-sale signs and labels.

Developed the skills I learnt whilst at college, to work self-employed, providing web design, music production, and general creative and technical assistance to a local music company.

• Taught BTEC music technology classes and IT Key Skills to ages 16 upwards.• Following highly successful grades in completion of BTEC ND Music Technology, was invited to lecture on the same course to the next years students.

Btec Nd, Music Technology

Activities and Societies: • BTEC National Diploma Music Technology – Passed, with many merits in modules. • Achieved a level 2 internet.

City & Guilds, Electronics Servicing

Activities and Societies: • City & Guilds 2240 Electronics Servicing – Passed.

Btec Nd, Engineering

Activities and Societies: • BTEC National Diploma Engineering – several modules passed.

Gcse, Multiple