Sam Koonce Email & Phone Number

• Managed workflows, taxonomy building, and metric improvements for 17 markets, connecting quarterly workflows with company-wide OKRs. Coached both management and market analysts on the intricacies of the Large Language.
• Led transition of 8 markets from Lucene-based systems to a supervised machine learning algorithm, enhancing classification accuracy.
• Oversaw development and maintenance of centralized, authoritative… Show more Managed workflows, taxonomy building, and metric improvements for 17 markets, connecting quarterly workflows with company-wide OKRs. Coached.
• Oversaw development and maintenance of centralized, authoritative taxonomies to be used across Indeed for 17 markets.
• Trained analysts and managers on machine learning model intricacies, boosting team expertise in document classification.
• Improved quality metrics through algorithm retraining, consistently meeting or exceeding metric goals.

Austin, TX

• Researched, developed, and maintained a taxonomy of occupations and a taxonomy of job, jobseeker, and employer attributes for the US market.
• Surfaced valuable, contextual relationships in Indeed’s content and championed shared language to facilitate matching between and among job seekers, jobs, and employers across global markets.
• Collaborated with internal product teams to map common high-impact job titles to predefined occupations concepts, improving job posting… Show more
• Collaborated with internal product teams to map common high-impact job titles to predefined occupations concepts, improving job posting recommendations.
• Headed efforts to compare user data with internally created data to find gaps in knowledge and vocabulary
• Led training efforts for all new hires and managed the creation and maintenance of comprehensive training documentation, ensuring consistent onboarding and knowledge transfer. Show less

Austin, Texas Area

• Analyze reviews of current product lineup to determine hot points and issues for current or future fix.
• Collaborate with different divisions to discover the best course for new products.

Austin, TX

• Collaborate with developers, quality assurance manager, and stakeholders to create detailed specifications for new development
• Review new product requirements and carry out testing in a C# ASP.NET web application to ensure specifications are met
• Organize and track, and implement Quality Assurance Testing Procedures to ensure output meets specifications
• Improve the communication process between the customer-facing team and developers resulting in greatly reduced turn-around time… Show more
• Improve the communication process between the customer-facing team and developers resulting in greatly reduced turn-around time for defect resolution
• Produce internal documentation containing contents and set up of new features and defect resolutions

Austin, TX

• Perform client implementation including project plan development, software configuration, system validation, and training
• Maintain and develop relationships with over 100 clients, contributing to an overall retention rate of 98%
• Consult with clients on best practices with career services technology
• Collaborate with quality assurance manager to assist with testing of new features and hot fix tickets

Austin, TX

• Excelled at providing fast-paced resolutions for customer issues such as technical and billing support, and customer retention and loyalty
• Managed the billing procedure training process for incoming employees
• Involved with rollout and QA-trials of new company-wide billing software

• Assist with the research needs of the company, working with new and current business to help define and direct the marketing campaigns to be presented.

• Advised new and current students on their academic schedules, assisted with graduate degree audits, and talked to perspective students about their possibilities at the University of Colorado at Denver.

Mba, Marketing

Activities and Societies: MBA Student Organization

Bachelor Of Fine Arts (Bfa), Communications