Sam Lee Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

Mission: Revitalizing customer, adviser and partner journeys with technologies• CIAM solutions onboarding• New claims experiences and customer portal• New adviser portal• Group insurance solutions• Salesforce for financial partners, B2C and B2B distribution channels • Enabling Gen Al / Co-pilotPriorities:• Digital team leadership: Leading and mentoring 70+ onshore and offshore IT professionals to achieve company and team goals • Effectiveness and Efficiency: Synergy in tech adoptions and operation models• World-class technologies: Build on modernized and cloud first foundation• Protecting our customers: Conforming to enterprise and industrial security standards

Melbourne, Victoria, Au

Managing enterprise customer technology platforms - defining the strategies, overseeing the execution and establishing centralized teams.- IAM platforms for customers, advisers and partners - CRM platform for customer and adviser relationship management - Public and customer facing frontends COE

Redmond, Washington, Us

Own the cloud transformation strategy, solution architecture, infrastructure and digital design in Insurtech; Partnership building and customer engagement.- Core system modernization;- Next generation enterprise data lake;- Cross-solutions design with Azure, Power platforms, Modern Workplace and on-premise; - Cloud migration of legacy systems and micro-services platform - lift & shift, re-platform, re-architect;- Adopting Cloud Adoption Framework (CAF) and Well Architected Framework (WAF)

Hong Kong, Hk

Employee Recognition Award: InnovationEmployee Recognition Award: CollaborationLead and manage the Omni-channel and Innovation team to define and develop next generation Digital solutions for advancing the company TDA transformation strategies to become industry leader in innovation.- Project Management, Application Development, Architecture Design and Implementation.- Modernization and cloud migration of omni-channel web, mobile and hybrid applications for customers, agents, banca and brokers.- Digital direct sales platform iShop and D365 lead management platform- Partnership Distribution API for banks and partners- Remote selling non-f2f platform for agents, one of the first insurers approved by HKIA- Chatbot, Voice analytics, Biometrics, RPA, AI/ML

Toronto, Ontario, Ca

Regional digital architecture and SME of emerging enterprise technologies in Asia: Transforming architecture with cloud IaaS and PaaS on Azure and Salesforce, API management on Google Apigee and Micro-services on Pivotal Cloud Foundry. Introducing enterprise level IAM solution across markets.Technical assurance and IT project governance in 11 Asia countries to ensure proper API standards and micro-services architectures are applied, compiling and issuing Technical Assessment and Solution Architecture.Innovation lead on customer facing technology: Research, prototyping and framework design on chat bot, social media and SalesForce CRM integration, natural language processing, biometrics, facial and voice recognition, sentiment analysis.Lead on engagement technologies in Asia on mobile apps:- Customer Engagement: Architecture of MOVE open-up to pubic in China and Japan. ZALO (WeChat) Official Account in Vietnam.- Staff engagement: Pilot lead and driver of Yammer in Asia. Setup and manage SharePoint Online for Asia Digital teams. Manulife 2.0 app to engage attendees around the world, from agency events Board of Director meeting.

Hk

Managing the PMO department to drive the delivery of all online digital products and OTT services. Supervise the PM team and responsible to design, propose and manage the project life cycle processes.- Vendor and outsourcing management. Ensure timely delivery with internal and external resources.- Managing changes and ensuring service level of both internal and external applications. - Key communicator to influence vendors, internal stakeholders, advertisers, partners and senior management.- Supervise online advertising technical teams to advertisement sales force and marketing research department, addressing needs of sales, advertisers and viewership analysts.- Support new initiatives and innovations like AR and audio fingerprints to engage advertisers or strategic partners as required.- Plan and manage CAPEX and OPEX budgets for annual operation expenses.- Manage graphics designing team to produce artwork assets for online products.

Hk

Head of ad-tech team to deliver online advertising and analytics solutions- Provide development guidelines and practices for development teams- Consolidate and integrate system components to form the common development framework- Providing native SDK for online and mobile apps (iOS & Android)- Ad configuration and DMP (Data Management Platform, for ad targeting) applications based on Azure PaaS (Azure SQL, app services, notification hub and service bus).- Integrate with Double-click (DFP) API and Google IMA SDK (iOS, Android, HTML5) for ad serving & targeting- Integrate Google Tag Manager, with SDK/API from AC Nielsen, comScore, Google Analytics on web & mobile apps for dynamic tagging on traffic measurement.- Lead on innovative advertising technology – AR and audio fingerprints to synchronize online ads and TVC

Hong Kong, Hk

- Lead on product management and product marketing for enterprise solutions on search engine, eDM, push notification, membership and advertising system. Develop product road map and support pre-sales activities.- Development team lead (HK/GZ) on search engine (Apache Lucene/Solr, MS FAST), advertising system, web applications and mobile apps development (iOS & Android). Hands-on experience in overseas application pre-sales, implementation, deployment, training and support.

M.Phil, Computer Science & Engineering

B.Eng, Computer Engineering