Strategic consulting - E- commerce product and program delivery

Key Skills:Technology StrategyDigital transformationEnterprise Agile coachingE-commerce, CRM TransformationERP ImplementationAgile Program delivery

Providing Digital thought leadership and Digital transformation expertise in delivering Cognitive AI/ machine learning capabilities, Omni-channel transformation. Mentoring and coaching agile teams across Europe to make Ergo group into a truly Digital Insurer.

During this role, I led a full audit of the portfolio of activities, supporting the management of the technology portfolio. Managed UK vide rollout of Veeva CRM, developed specifically for the pharmaceutical industry which included equipping the entire sales organisation with integrated multi channel marketing capabilities and digital tools.

Led a number of Digital strategy engagements for some of the Fortune 100 companies advising CxOs, with a clear focus on CRM strategies, e-commerce and developing customer journey optimisation, providing thought leadership and implementation guidance

Program Manager for the Pan European rollout of SAP Success factor

Led a digital engagement project on Customer Lifecycle Management (CLM) for UK and US markets, focusing on 1. CRM strategies and campaign optimation and attribution modeling. SAP C4C for Europe and Salesforce for Nestle USA2. E-commerce solution evaluation and piloting functional specification4. Setup of an offshore delivery centre

1. Managed the rollout and adoption of a new, innovative GSK visual identity initiative, customer journey optimisation and a full global rebrand across all digital channels and markets, with a focus on user experience design and improving usability. 2. Led a data strategy, including a master data management solution (IBM), with data quality functions supporting a strategic Veeva CRM delivery to six countries.3. Mentored both onshore and partner team in Agile product delivery.

1. Led the Digital strategy for UCAS, advising CxO and board leadership on Technology strategy, managing the architecture landscape and roadmap, aligning media technology to the digital ecosystem (a) Defining Enterprise architecture, development roadmap and solution design, (b) Promoting technology convergence, (c) CRM transformation program and implementation strategies. (d) Mentoring teams on Agile Product delivery models.

Contract role. Program managed House of Fraser Brand launch in Greater China.

Providing Digital thought leadership, innovative thinking and implementation expertise, partnering with teams across the business to make Cigna into a Digital Insurer in multiple markets across the globe •Ensuring that the Technologies meet business priorities and requirements. Identifying and evaluating appropriate technologies (platforms, components, hardware, services) required for meeting Cigna's market offerings.•Leading research into industry best practice and advise business on the opportunities and challenges presented by new technologies and trends.•Working individually and with other architects to ensure that breadth and granularity of IT strategies, standards and reference architectures are consistent and well integrated•Implementing and facilitating agile methodology aimed to ensure that re-usable patterns, components and methodologies are implemented and adopted•Managing collection of web projects with the aim of enhancing the customer experience.•Supporting user experience business processes with budget planning, project scoping, raising purchase orders and managing the scope of the design delivery.•Owning the strategic solutions and output, from inception to evaluation, working closely with colleagues to ensure the creative solutions adhere to the identified direction

An award winning London based Microsoft Gold Business partner specialising in running E-commerce/ CRM and ERP consultancy services for multiple sectors like financial services, media & entertainment, not-for-profit, life sciences etc. In this role I managed complete Project portfolio for Microsoft Dynamics practice and consultancy. My engagement involved leading Project teams in Digital, E-commerce project implementation and Business requirement analysis. Establishing and maintaining implementation best practices, developing and facilitating practical use of implementation methodology to achieve project initiatives, managing relationship between client teams & business partners. Driving mentoring sessions on Project management and Implementation best practices.• Worked in partnership with the client business, digital, marketing and IT/technology areas to formulate digital strategy and identify technology solutions.• Successfully managed 8 end-to-end E-commerce implementations. • Project lead for digital projects / initiatives that will build and embed enabling capabilities, in line with clients business strategy• Provided leadership and management of the Business Design Analyst function on business change projects• Achieved program initiatives by developing and facilitating practical use of Agile implementation methodology.

A Leader in Mid market segment for enterprise technology applications and consultancy for the Process Manufacturing industry,headquartered in Laguna Hills, California. I am was employed as a Project Lead for US and Southeast Asia acting as the business lead for new E-commerce/ERP / web projects and initiatives, bringing together relevant expertise from across the business. My core responsibilities included advisory on E commerce strategy, Technology solution planning ,lead business process re-engineering, Project and delivery Management• Achieved consistently ON TIME, ON BUDGET implementation of Digital / E-commerce projects ($100K to $1.5M). • Redesigned clients online applications roadmap and lead migration to new e-commerce / digital platforms. • Developed Intranet and E-commerce website / solutions – ensuring the functionality and design meet the business goals.• Responsible for business requirement gathering, solution design, technology planning and implementation of E-commerce systems.• Analyzed existing systems and processes, maintaining consistency across multiple Technology platforms and systems. • Validated that digital projects/ solutions can be delivered to time, cost and quality and that they align to the business' goals and objectives.• Successfully led implementation teams and managed technology deliverables on all phases of project life cycle.• Skilled in managing client expectation at all stages of project including post implementation support.