Sam Lake Email & Phone Number

Singapore

Singapore

Portas Consulting are the leading global advisor to the Sports and Physical Activity sector. We serve clients across governments, sports institutions, federations and the private sector, with a sole focus on Sport and Physical activity. I lead the Digital & Technology practice, where we focus on the intersection between sport and digital transformation.

New Zealand

Design of 100% custom titanium mountain, road, gravel and adventure bike frames, and bespoke full bike design and build.

Singapore

Senior Manager in the CMT Client Group, accountable for client delivery, program management and business development for key telecom, high tech and media accounts in the APAC region.

Auckland, New Zealand

Vector is leading the world in the transformation of the energy sector, focused on driving value, choice, transparency and control across the energy value chain towards achieving the New Energy Future.In this role I was responsible for leading and delivering customer and digital transformation through analysis, strategy, design and operations. My focus was on enabling innovation, customer experience and new market entry across our products and services; and moving the digital operating environment from legacy technology to leading edge capabilities, culture and mindsets to enable the New Energy Future.

Lead the development of the Digital Platform strategy for Vector LimitedScale and support team development & onboarding for new Platform teamsDesign and operationalise digital operating model and customer experience framework

Auckland

Leading and delivering strategy, consulting, operations and digital engagements across Communications, Media & Entertainment and High Tech organisations.Digital is driving the future, and digital customer interactions will define the next wave of service excellence. I support organisations in crafting, transforming, implementing and scaling complex solutions to solve their most pressing customer problems at the intersection of business, customers and technology.

Auckland, New Zealand

Auckland, New Zealand

Lead and deliver the strategy, design and execution of the 2degrees desired customer experience across service channels. This role requires a deep understanding of the customer, our products and services, and the commercial drivers of the business, and operates at the intersection of Business, Technology and the customer. Overall ownership of the delivery of complex Business Change initiatives Responsibilities:• Planning and execution of Business Change• Customer experience strategy design, development and execution• Service and customer experience representation on all project and programme activities• Technical understanding of internal and external product and service offerings• Team management, leadership and mentoring

Auckland

Responsible for the development and delivery of an exceptional customer experience throughout 2degrees Mobile - New Zealand's fastest growing mobile network. A fast paced, multi-disciplined role, incorporating service development, project management, stakeholder relationships, customer operations and business change and transformation.Responsibilities:•Represent Customer Care and the Customer Experience in internal and external forums•Actively seek improvements in existing products, services, processes and procedures and always ensure the customer experience is the driver behind our decision making•End to end ownership and delivery of complex initiatives and projects across the change lifecycle

Auckland

Advisory Service Line; consulting in business risk and performance improvement to a wide range of clients in diverse industries. This role provided immense learning opportunities, throughout major corporate clients across the full spectrum of New Zealand business. Key projects included process design and development, risk management, internal audit, strategy, workforce planning and organisational design.Responsibilities:•Understanding of client processes, internal and external risks, issues and leading practices in relevant sectors•Independent and unbiased insight and analysis of client processes, systems and policies, at both an operational and a strategic level•Liaison between internal and external stakeholders•Alongside other team members the development and deployment of strategies and plans aimed at improving the performance of the client organisation

Various

Both head and senior regional and volunteer life-guarding roles at various beaches in New Zealand.

2008-2011; Bachelor Of Management Studies (Bms) (Hons.), Human Resources & Strategic Management, First Class, (1St Division)

Activities and Societies: WSU

Ncea Level 3

Activities and Societies: Surf Lifesaving