Design sales processes and compensation plans to ensure alignment with organizational goals and objectives. Define workflows, policies, and procedures essential to sales force productivity to include planning, reporting and process optimization. Provide operational support in the areas of sales forecasting, analytics, monitoring and reporting KPIs, pipeline management, CRM customization and maintenance, and client retention.

Worked with the CEO and the executive leadership team to ensure the appropriate processes, workflows and reporting metrics were in place to support operational plans and strategic vision.Key projects included:• Designed and deployed sales processes. • Responsible for the management and administration of the CRM system (HubSpot) through collaboration with cross departmental teams to translate business requirements into CRM features, functionality, and processes. • Managed functions essential to sales force productivity to include planning, reporting, sales process optimization and sales program implementation. • Work closely with sales leadership to ensure sales process quality, and prioritize opportunities for improvement by defining, collecting, and analyzing metrics and key performance indicators. • Own proposal and contract management process. • Designed and implemented sales compensation plan.

Led the Customer Care Department consisting of Insides Sales and Customer Service teams. • Planned and implemented the restructuring of these teams to better serve customers and support an increase in sales performance. • Designed and implemented procedural and structural changes and staffing upgrades that resulted in significant improvements in all customer service metrics. • Spearheaded cultural change in department through introduction of performance standards. • Led the customization and launch of Salesforce.

Worked with various departments including HR, IT, Education, & Call Center leadership to adapt & implement a corporate career progression program into local cable systems

Responsible for establishing and managing a Sales Team. Developed and implemented strategies and incentives to maximize performance. Hired, motivated, coached and developed sales supervisors. Established and implemented minimum sales expectations for sales representatives

Responsible for leading and managing a team of sales representatives. Established and communicated goals and objectives for team as well as individual sales representatives. Developed and implemented strategies and incentives to maximize performance. Hired, motivated, coached and developed direct sales representatives.