Support a team of country specialists representing Western Europe, Middle East, and Africa to exceed sales goals while offering exceptional service.

• Supported clients through full sales and trip cycle, from prospective lead to trip return. • Consistently exceeded monthly sales goals while receiving excellent scores from all returned clients.• Created over 50 custom, tailormade, bespoke itineraries for clients based on their priorities, preferences, and budget.• Ensured a high-level experience throughout the process, building strong relationships with guests.• Worked cross-functionally with various departments and in-country partners, GHAs. • Demonstrated a high attention to detail; creating budgets, managing invoicing, and preparing final documents to ensure all details of the trip were accurate.• Used Salesforce to manage client relationships, build itineraries, publish documentation, and manage payments.

• Promoted a continuous learning culture; partnering with stakeholders to ensure managers’ leadership skills are developed and employees are trained on the needed skills to successfully perform their jobs to attain service excellence.• Led all Learning and Development projects for all levels and departments: supporting over 400 employees.• Coordinated with Executive Committee to plan and execute key Learning and Development initiatives.• Served as a culture keeper and role model in a world-renowned hospitality environment known for their relentless commitment to excellence and outstanding guest service.

• Regularly exercised discretion in managing the overall customer experience in the Siren Reserve Store located at Starbucks’ HQ.• Was selected for my demonstrated excellence in change management to lead in an interim project manager capacity while the organization was undergoing hierarchy restructuring.• Collaborated with peer management team, supervised, and directed the workforce, ensured customer service, stewarded product and brand quality, managed the financial performance of all zones, and made staffing decisions.• Led a team of 3 associate managers and 45 hourly employees to deliver legendary customer experiences.• Drove the engagement, development, and performance of all members of my team: promoting 1 associate manager and 1 shift lead.• Demonstrated a calm demeanor during periods of high volume or unusual events.• Established and communicated a compelling and inspired vision, created competitive winning strategies and plans, and ensured department strategies are aligned with company strategies.• Was chosen for my expertise in project management to provide additional support to the flagship Seattle Roastery & Reserve on a 90-day task force assignment as a Scheduling Specialist: supporting 100+ employees in a complex labor relations environment.

I gained added responsibility in 2018 in a peer support position where I lead all aspects of manager training, guidance, and support for succession planning and continued organizational growth. I thrive as a peer advisor, facilitating learning groups to improve collaboration and work satisfaction while meeting the company's talent planning priorities across various sites. My proudest accomplishments to note: • Helped promote five Assistant Store Managers in leadership roles. • Assessed areas of improvement, training talent to achieve goals. • Recognized for superior coaching and talent development abilities, supporting one RMT in successfully transitioning to run a store.

For 5 years I led store operations while fostering successful teams of up to 45 members owning recruitment, hiring, staffing, talent development, and service excellence. As needed, I lead as district manager proxy in a challenging leadership role, applying expertise in different store formats: drive thru, urban, suburban, and high-volume. Some notable achievements include: • Honored with numerous accolades, including Manager of the Quarter in 2018 with district operational excellence distinction. • Improved operations, building a team of top talent while fostering growth, engagement, and empowerment. • Supported district goals and sales results, serving as an change leader, peer coach, advisor, and business partner across all organizational levels.

As Hiring Store Manager, I championed best practices in HR as a peer advisor with the aim of streamlining district talent acquisition, training, and staffing. In this capacity, I structured the hiring process and maximized recruitment efforts at hiring events and career fairs all while managing a portfolio of 7 stores; I also went on to secure community partners to source diverse talent to fill open positions. I also: • Reduced turnover by 35% and quick quits by 60%+ in market, handling staffing to support growth, built capacity, and reduce hiring demands. • Forged long-term strategies, expedited applicant flow, improved onboarding, and fostered meaningful relationships with stakeholders

In 2017, I successfully supported store operations working in close collaboration with management and front-line staff to exceed customer expectations and drive results. As such, I was tasked with accountability for staff schedules, coaching, problem solving, inventory controls, process improvement, and employee relations. I was proud to elevate a sense of community in the workplace. • Accomplished core objectives at a high incident drive thru as well as a high-volume café. • Promoted to Store Manager for exceptional leadership and performance results.

My leadership skills evolved when I became Shift Supervisor with Starbucks where I coordinated shift leadership duties with a team of 36 team members. Day in and day out, I applied organization, time management, and problem-solving abilities to meet the needs of my team. I also handled special projects and accelerated team success, helping become the first Drive Thru location to achieve high CC, high SO, and window times under 40 seconds in the region. • Awarded 1st place District Barista Champion and 2nd place Area Barista Champion recognition in 2016. • Improved results with tight deadlines, helping to launch a brand-new drive-thru, the first in the market. • Increased business expansion and special project success, implementing Starbucks Evenings at two sites.

My career at Starbucks began in 2014 where I performed all food and beverage preparation tasks in a challenging role requiring attention to detail and a commitment to world-class customer service. As a Barista, I gained experience in store operations and priorities, working closely with colleagues and management. I was distinguished as Partner of the Quarter in 2015, becoming Shift Supervisor in less than one year.

- Designed and operated high intensity interval training class. All training plans were unique and offered modifications for each person who attended.- Taught Anytime Fitness approved class curriculum to build strength, stability, and cardio fitness.- Worked 1:1 with members to assess current fitness level and create a structured and strategic program to help them meet their goals.- Supported club recruiting and sales goals by calling members and signing them up for fitness consultations- Inspired and motivated members to become the best version of themselves.- Helped build the clubs brand by supporting all social accounts.

My creativity allowed me to excel as a freelance graphic designer where I completed promotional and web design projects for clients in a variety of sectors. Here, I aided clients on multimedia projects, helping with video production and editing. I also utilized programs such as Adobe Photoshop to plan, structure, and build out e-commerce websites on top of conducting in-depth market research and analysis.• Served as Marketing Manager using digital best practices, including social media campaigns on Facebook, Twitter, Google Plus, Pinterest, and YouTube. • Developed project plans for web design and ongoing maintenance for CMS using WordPress and Magento

- Successfully ran a project through its full life cycle to design more efficient administrative systems. This helped ensure that a small business with a limited budget could run efficiently and while minimizing wasted resources and expenditures- Managed the CEOs calendar and composed internal communications.- Point of contact for international suppliers.- Culture keeper of the office. Ensuring all employees were celebrated for major milestones and birthdays.- Social Media Marketing Manager - Facebook, Twitter, Linkedin, Google Plus, Pinterest, and YouTube- Customer Relations Management using Hootesuite, MailChimp, and Magento.- Efficient and organized management of office operations, supplier relations, and employees.- Website design, development, and maintenance specifically for CMS - Wordpress and Magento.

Social Media Management, Project Management, SEO, Keyword Targeting, Press, Event Promotion, Organization and System Development.Supported a small local business implement a comprehensive marketing campaign with the goal of increasing sales and growing customer engagement. Built a CRM system using MailChimp, revitalized their website to support search engine optimization, and composed press releases to promote store events.