Samuel Leopold Email & Phone Number

Waldorf, De

Produces and edits release communication documentation for this leading services procurement and external workforce management cloud-based platform. Lead writer for multiple highly technical user docs and release communications on SAP Help Portal.Contributing detailed instructions and context for the SAP Help Portal centralized repository.Researching, modeling, and testing a variety of complex application scenarios required for educating Professional Services, Product Support, and clients on new and improved software features and functions.Performing UX/UI copywriting for application wizard, user text, warnings, and interface fields.Leading collaboration with multiple departments and aligning documentation deliverables.Key team member of release communication work stream that is improving the delivery and presentation of information to internal and external audiences.

Managed, developed, organized, and implemented IT infrastructure and software development technical communication deliverables necessary to support this cardiac monitoring and information solutions company. Catalogued the IT infrastructure comprising of mobile cardiac telemetry data transfer interfaces, clinical analysis and reporting systems, patient database architecture, and medical billing services. Generated internal instruction guides for software installation, application troubleshooting, and specific IT support tasks.Performed development and editing of medical device user guides and support documentation.Compiled business case study reports for the project innovation and efficiency efforts throughout the organization.Led the deployment of a new company-wide documentation management system (DMS) that centralizes the administration of the crucial records in a highly regulated organization.

Las Vegas, Nv, Us

Supervised six technical writers and oversaw internal translators, contractors, and outside vendors. Forecasted scope of user documentation for WMS projects and assigned the appropriate communication mediums.Drove and managed the creation of various product communication mediums, such as product service manuals, bulletins, and multimedia content in coordination with multiple organizations throughout WMS, including Hardware Development, OS Development, Jurisdictional Engineering, Engineering Quality, and Regulatory Compliance. Routinely communicated with customers of documentation and multimedia to seek input, gauged needs, plus made process and deliverable improvements. Maintained a clear information exchange with other communications-focused organizations, including Program Management, Marketing, and Product Training.Led efforts to eliminate costs associated with documentation development, inventory, and delivery by promoting intranet sites (SharePoint), external websites, push delivery systems, leveraging internal localization resources over outside translation services, replacing the use of with CAD images, and automated request, review, and approval processes.

Las Vegas, Nv, Us

Planned and edited service bulletins, operating and maintenance manuals, handbooks, white papers, promotion materials, catalogs, parts lists, training materials, assembly instructions, illustrations, photographs, diagrams, and charts. Created major documents, information components, or presentations that effectively explain complex product features, applications, and instructions to appropriate audiences. Applied advanced technical knowledge and project management skills to lead major technical publications development.Also developed long range planning for department, led department initiatives, mentored new writers, participated in project development meetings, acted as liaison to other WMS departments, field tested documentation, and acted as manager when needed.

Marlborough, Ma, Us

Generated technical documentation, online help, CD-ROMs, and illustrations. Uniquely responsible for all configuration, maintenance, and installation manuals of the central element for a larger system. Developed comprehensive documentation plans for large technical projects. Strategies encompassed multiple technical guides, different mediums of delivery (Acrobat, HTML, on-line help), a variety of targeted user levels, and a summary of expected department-hours. Documentation plans consistently exceeded ISO requirements.

Produced all documentation materials for multiple products (released, developing, and planned applications). Initiated and coordinated documentation plans with product managers, project supervisors, engineering team leaders, programmers, testing staff, trainers, and customer support members.

New Orleans, La, Us

Instituted, generated, wrote, edited, and maintained all manuals, technical documentation, product support literature, and illustrations. Worked closely with Marketing, Engineering, and management to formulate comprehensive materials universally applicable to all departments.

Ba, Communications, Poli-Sci, History

Architecture