Sam Lilley Email & Phone Number

Bagsværd, Dk

Increased customer retention by 15% through proactive account reviews and upsell opportunities, contributing to a 20% increase in upsell revenue. Leveraged data analytics to identify at-risk accounts, resulting in a 15% decrease in churn rate and improved customer retention. Collaborated with cross-functional teams to prioritize feature requests and ensure timely delivery of customer-driven enhancements. Analyzed customer feedback metrics to identify key areas for improvement, resulting in a 20% increase in customer satisfaction ratings. Developed and executed streamlined onboarding processes, reducing onboarding time by 30% and improving customer satisfaction during the onboarding phase.

Increased customer retention by 20% within the first year through personalized coaching programs and proactive engagement strategies, leading to a 15% increase in upsells and renewals. Implemented and managed CRM systems to streamline customer data management and improve communication with clients. Acted as a customer advocate by gathering feedback and collaborating with the product team to implement new features based on customer needs. Resolved complex customer issues related to software integration, resulting in a 30% decrease in support tickets and improved customer satisfaction. Developed and delivered personalized onboarding sessions for new clients, resulting in a 25% reduction in onboarding time and improved product adoption rates. Conducted quarterly business reviews (QBRs) with top-tier clients, fostering stronger relationships and uncovering expansion opportunities.Directly headhunted by Elevation Health to support on one of their largest accounts - Herbalife Nutrition Managed the delivery of online fitness content presented to 10,000 employees Responsible for overall end-to-end project management and running of workshops to capture lessons learnt for future improvements.

Carlsbad, Ca, Us

Recognised as a top-performing leader within the company for both revenue generated and training programs delivered. Consistently met or exceeded company financial targets ($1m annually).Led a team of 20 through a complex company restructure - maintained high team morale and experienced minimal attrition during this challenging period.Led regular team meetings, provided clear status updates and supported individuals on a 1-2-1 basis.Central point of contact for senior leadership and a wide customer base. A critical player in delivering open, frequent and effective communications at all times.Responsible for recruiting new team members whilst ensuring continuous development of existing team members, and allocating appropriate resources to client requests.Built relationships across the business to better understand potential risks and issues that could impact my division, and proactively sought out ways to mitigate them early on.

Part of Worcester Rugby Club academy (UK premiership club), followed by playing professional club rugby in UK, Australia, Hong Kong, France & for 9 years in the USA.Played 8 years for Belmont Shore, California, one of the USA’s leading D1 clubs. Won the National championships. Captained the D1 team 2020/2021.Currently playing & assistant coach for Detroit Tradesmen RC (D1 Mid-West) Played many times for the USA national ‘Classic’ team (over 30’s) – opponents have included The New Zealand All Blacks, France, Italy, Ireland and South Africa. Won the plate competition with the USA Classics in the World Rugby Classics 2019, beating France in the final.

Bsc, Business Management And Sports Studies

Capm, Project Management

Certificate, Project Management

Personal Trainer

Personal Trainer