With strong background in Events and Exhibitions, I have built up sound commercial and operational experience at the sharp end of customer interfacing functions in sales, exhibitions, event and operations management. This has given me exposure to negotiation, customer service, relationship building , logistics, budgeting/forecasting, health and safety and planning/organising. 🔹 As a member of the Senior Management Team at EEI, I was a key contributor to strategic business decisions, as well making sure that company policy was correctly implemented. 🔹 I led the setting up of x 6 exhibitions with the full life cycle from creative, logistical planning, installing/de-installing, acting as the main point of contact from onsite contractors and the running of exhibition/event. Budgets up to £1 million.🔹 Responsible for training staff to deliver high levels of customer service by delivering professional, helpful, high quality assistance to ensure the best possible customer experience. As the main point of contact for customer inquiries I dealt with complaints in a constructive way to enhance the visitor experience🔹Strong interpersonal and communication skills, I headed up a team of up to 20 staff, rising to 35 with contract and temps. In addition to liaising with international celebrities associated with the events, I handled every day management and HR issues, ranging from staff scheduling, payroll, recruitment, training and onboarding, performance appraisals, as well as sensitive investigations and disciplinary matters, including termination. 🔹 When the events sector was impacted by the pandemic, the O2 closed and the company eventually filed for bankruptcy, I became a COVID casualty. Rather than sit around, I decided to retrain in a "key industry" as as interim measure to weather the COVID storm. I learned new skills in different environment and sector, and was promoted to Trainer after one year, even though I am not an engineer. More recently I have also worked in the Brewing industry learning more new skills which I will to take with me with me to the next phase of my career. Graduating in 2009 at the height of the financial crisis, followed not that long after by the pandemic I have needed to tap into my strongest soft skills. Flexibility and adaptability to difficult and fast changing circumstances have been vital. The need for humility and resilience to every challenge, a commitment to continuous learning, plus a strong work ethic will I hope will be appreciated in our future workplaces.