Sam Longmore Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Isle Of Wight, England, United Kingdom

I am a current Social media manager at Tamarind Restaurant in Newport, my key responsibilities are:- To manage and provide all new relevant information regarding the restaurant such as opening times, offers and discounts across all social media platforms.- To resolve all complaints received on social media, responding within a one hour time frame and resolving the issue as effectively as possible.- Report accurate weekly sales updates, recommending the next cause of action i.e. adding further discounts, removing certain offers.

Birmingham, England, United Kingdom

I was a previous customer service advisor at Onyx student accommodation in Birmingham from November 2020 to July 2021. I left my role at Onyx to further my studies at Staffordshire University , my key responsibilities were as follows;- To support all students living in the accommodation on a daily basis, reporting all maintenance issues reported to the reception.- To collect any outstanding rental balances from residents, knocking on the room doors, calling students and contacting guarantors regarding the balance.- To respond to all emails received, escalating these emails to higher management as and when required.- To respond to all telephone calls coming through to the reception, selling the rooms as and when a phone call is received and provide relevant information regarding the building.- To do all face to face and virtual viewings, ensuring that the potential resident has been provided all information necessary to allow them to book.- To manage social media, posting on Instagram, Twitter, Facebook and any other social media platforms required to reach prospective students.- To complete basic maintenance requests as and when required - residential door batteries.- To adhere to the fire safety training - I had to use this training to put out a fire in a residents kitchen.

Birmingham, England, United Kingdom

I was a previous customer service advisor at The Heights- Student roost in Birmingham, my key responsibilities were as follows;- To support all students living in the accommodation on a daily basis, reporting all maintenance issues reported to the reception.- To collect any outstanding rental balances from residents, knocking on the room doors, calling students and contacting guarantors regarding the balance.- To respond to all emails received, escalating these emails to higher management as and when required.- To respond to all telephone calls coming through to the reception, selling the rooms as and when a phone call is received and provide relevant information regarding the building.- To do all face to face and virtual viewings, ensuring that the potential resident has been provided all information necessary to allow them to book.- To manage social media, posting on Instagram, Twitter, Facebook and any other social media platforms required to reach prospective students.- To complete any basic maintenance requests such as changing a door battery for a resident or resetting a door for a resident who is unable to access/- To provide all training to new team members that join the team, providing training on the systems and how to do basic maintenance jobs.- To resolve all financial issues with accounts, escalating these issues to the finance team if additional support is required.- To provide mental health support to new students who need additional support.During my time at Student Roost I completed the following; Mental Health Training, Fire Safety Training, First Aid Training, Basic Maintenance Training, Finance Training and Sales Training.

Bachelor Of Science - Bs, Cyber Security, 2:1

Year 1 - 2021 Modules: - Digital Technologies - Networking Concepts And Cyber Security - Software Development And Application Modelling.

Level 3 Apprenticeship: It, Software, Web & Telecoms, Information Technology, Level 3

Level 3 Apprenticeship: IT, Software, Web & Telecoms BTEC Level 3 Extended Diploma: ICT Systems & Principles BTEC Level 3 Diploma.

Level 2 Diploma, Information Technology, Level 2 Diploma: Ict Systems And Principles For It Professionals