Sam Luckhurst Email & Phone Number

Guelph, ON, CA

Guelph, ON, CA

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Waterloo, Ontario, Canada

Waterloo, Ontario

- Balanced assisting students of two online courses with a cumulative 330 students; marked an average of 30 hours of assignments each week and consistently preceded marking deadlines set for markers.- Maintained consistent and meaningful communication with students throughout the term, assisting them with any questions or concerns they had with courses.

Kitchener, Ontario, Canada

- Collaborated with a team of three technical analysts to work on-site to support the work-from-home initiative implemented in early 2020- Provided remote support to users using Bomgar to assist with software installs, administrative permission requests, and troubleshooting- Deployed new hardware and software to users as per lease rollover process.

Hamilton, Ontario

- Digitized patient rooms among three hospital campuses using QGIS software; joined bed data with the created shapefiles.- Collaborated with the Digital Solutions team to provide frontline support to healthcare staff in the transition from paper-based operations to a software platform (Dovetale).- Developed Python scripts to generate maps that display.

Waterloo, Ontario

- Operated a help desk that assisted faculty, staff, and students with administrative and computing-related issues and inquiries; maintained consistent communication with clients via email and telephone.- Scheduled and conducted computer replacements for staff and faculty; assisted users in adjusting to new operating systems and software after they.

Waterloo, Ontario, Canada

- Set-up new computers with the faculty-standard computer software images and installed required software as per client request; assisted staff in learning how to use the new devices and software.- Maintained department inventory and conducted room-to-room inventory updates to ensure hardware information accuracy.- Investigated hardware issues and.