Sam Lusk work email
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Results-oriented SAN professional with outstanding management and leadership in customer service and technology initiatives. Strong communication skills, capable of driving shared vision and consensus amongst diverse groups. Proven leader, equally skilled in understanding external customer requirements and managing internal resources to a successful completion. Critical thinker who translates complex concepts and simplifies activities into actionable business plans. Focused on teamwork, profitability, and exceeding customer expectations.
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Senior Account ManagerTricentisSan Diego, Ca, Us
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Customer Success ManagerTricentis Sep 2021 - PresentSan Diego, California, United States
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Sr. Service Account ManagerHitachi Vantara May 2013 - PresentGreater San Diego Area• Managed post-sales relationships between Hitachi Vantara and their largest customers worldwide• Proactive engagement to help identify issues and facilitate improvements• A central point of contact for all Hitachi Vantara customer service matters• Accelerated issue escalation and expedited resolution• Planned and coordinated all installations, upgrades and maintenance• Installation, configuration, and troubleshooting of storage area networks (SAN) with all Hitachi Vantara storage arrays, Hitachi Content Platform (HCP), HCP Anywhere Cloud Platform, HDI, HDID, Cisco, Brocade, qLogic, Emulex, VMware• All Windows platforms, Office 365: Excel, Outlook, Word, PowerPoint, Power BI, Visio• Salesforce, Oracle ERP, Adobe Acrobat• Security vulnerability remediation -
District Manager Of Customer Service And SupportHitachi Data Systems Nov 2011 - May 2013Denver, Colorado• Successfully managed a team of 17 field engineers in six states and 7 service account managers in seven states• Responsible for 350 HDS sites in the district and 15 worldwide• Handled upper management level escalations for all high severity customer cases• Reduced overtime district wide by 25%• Delivered operating expenses below operating budget by reallocating resources and monitoring costs• Resolved personnel issues• Collaborated with Product Management to improve product and service quality
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Sr. Storage Area Network EngineerHitachi Data Systems Sep 2009 - Nov 2011Greater San Diego Area• Support and installation for all HDS storage arrays and partner equipment including Brocade, Cisco and McData switches, BlueArc and NetApp NAS, and various HBAs• Delivery of HDS software services and on-site training • Maintained equipment, software and relationships with over 100 customers in the Southwest region• Nationwide support when required. Standby/on-call 50%• Provided pre-sales consulting for sales teams
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Principal Storage ArchitectSidepath Jun 2008 - Jun 2009Irvine, Ca• Designed SAN solutions from concept to inception• Installation and implementation of Compellent Storage Center arrays• Delivered software services and on-site training for Compellent Storage Center, Enterprise Manager, Charting Viewer, Replay Manager, and Replication• Provided RFP responses, technical drawings, performance requirement analysis, presentations and recommendations to customers• Management of client relationships post sale, including strategy to close repeat business -
Storage Area Network EngineerHitachi Data Systems May 2003 - May 2008• Support and installation for all HDS storage arrays and partner equipment including Brocade, Cisco and McData switches, BlueArc and NetApp NAS, and various HBAs• Delivery of HDS software services and on-site training • Maintained equipment, software and relationships with over 100 customers in the Southwest region• Nationwide support when required. Standby/on-call 50%• Provided pre-sales consulting for sales teams
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Promotions AssistantEntercom 1998 - 2000Sacramento, California Area
Sam Lusk Skills
Sam Lusk Education Details
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Management Information Systems, General
Frequently Asked Questions about Sam Lusk
What company does Sam Lusk work for?
Sam Lusk works for Tricentis
What is Sam Lusk's role at the current company?
Sam Lusk's current role is Senior Account Manager.
What is Sam Lusk's email address?
Sam Lusk's email address is sa****@****hds.com
What is Sam Lusk's direct phone number?
Sam Lusk's direct phone number is +131098*****
What schools did Sam Lusk attend?
Sam Lusk attended San Diego State University.
What skills is Sam Lusk known for?
Sam Lusk has skills like Storage Area Networks, Storage, Hds, Brocade, San, Enterprise Storage, Mcdata, Cisco Technologies, Nas, Virtualization, High Availability, Storage Virtualization.
Who are Sam Lusk's colleagues?
Sam Lusk's colleagues are Anna Trinh Vu, Andrei Korzun, Jandace Way C., Noam Churi, Miroslav Gašparovič, Toby Burton, Endzhe Latyipova.
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5duke.edu, apprhs.org, lumeris.com, gmail.com, iqvia.com
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Sam Lusk
Owner / Senior Plumbing Designer / Vp At Ays Engineering, LlcAustin, Texas Metropolitan Area1ayseng.com3 +151296XXXXX
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