Sam Yates is a Customer Success Manager @ ylopo at Ylopo. Colleagues describe them as "Wanted to take some time out of my day to highlight Sam for her outstanding performance as a Client Success Manager! From the moment she stepped into the role, Sam excelled with retention as her top priority. Her dedication to ensuring client satisfaction and loyalty is truly remarkable. What sets Sam apart is her unmatched tenacity when it comes to driving company initiatives with clients. She approaches every interaction with determination and persistence, consistently going above and beyond to achieve outstanding results. Sam's ability to build strong relationships with clients while driving company initiatives forward makes her an invaluable asset to our team. I have no doubt that she will continue to excel and make significant contributions to our organization." and "Sam possess the cool composure and communication skills to consistently provide superior service and, when necessary, diffuse even the most difficult of Customer Care scenarios. Sam is adept at distilling complex information into easily digestible packages - she was responsible for restructuring, managing and expanding the BetterWorks help page to include nearly 100 FAQ articles. A proactive leader that takes initiative, Sam researched and implemented a new vendor onboarding procedure which reduced first time order incidents by more than 50%. Her teaching and education background are also apparent in the work she does - she created a New Employee Welcome and Training Manual which was subsequently adopted company wide. With a meticulous eye for detail and a work ethic that doesn't know the meaning of "lunch break," Sam is the type of employee companies dream of hiring."