Senior Account Manager Car Media and Auto Verify customers. Management of dealers vehicle merchandising and Auto Verify Suite of products.

Providing dealers with the best in class vehicle merchandising solutions. Senior Account Manager for Canada's largest dealer groups (Auto Canada, Go Auto, Steele, Rafih, Auto IQ, Applewood,etc)

Highly experienced in account management, I thrive on providing the best customer experience to my clients that portrays my organization and products as best in class in the industry. As a District Sales Manager, I attained territory objectives including wholesales, new vehicle retail deliveries, certified pre-owned sales, market share, CSI/SSI by working in collaboration with my dealers. I developed lasting, trusted relationships through monitoring retailers’ performance with regular dealer… Show more Highly experienced in account management, I thrive on providing the best customer experience to my clients that portrays my organization and products as best in class in the industry. As a District Sales Manager, I attained territory objectives including wholesales, new vehicle retail deliveries, certified pre-owned sales, market share, CSI/SSI by working in collaboration with my dealers. I developed lasting, trusted relationships through monitoring retailers’ performance with regular dealer visits, performance assessments, implementation of performance improvement plans and follow up. In addition, I developed action plans with individual retailers and their staff, to implement sales and marketing strategies to achieve their business objectives. I communicated daily with my dealers providing them with product and industry updates, issue resolution, answers to queries, and direction of policies and procedures.By monitoring dealer operations, I ensured they were in accordance with franchise agreements and operating standards. I coordinated monthly vehicle ordering and distribution for retailers in the territory, and reviewed retailer sales staff training certification and standards. Show less

SME subject matter expert in the areas of in dealership technologies and process. I analyzed automotive dealers and OEM's needs and goals with a focus on driving sales and improving customer retention and experience. I worked with the Reynolds sales team to achieve 204% in strategic product sales and 123% in top line growth.Through proactive management of relationships with current and at risk accounts, I ensured these accounts became more successful and focused on retention of… Show more SME subject matter expert in the areas of in dealership technologies and process. I analyzed automotive dealers and OEM's needs and goals with a focus on driving sales and improving customer retention and experience. I worked with the Reynolds sales team to achieve 204% in strategic product sales and 123% in top line growth.Through proactive management of relationships with current and at risk accounts, I ensured these accounts became more successful and focused on retention of clients and recurring revenue. In a consultative manner, I recommended best practices in merging people, processes and technology to improve sales productivity and software utilization.Through planning and mapping pre and post CRM/CEM retention for sales and service departments, I trained dealers in customer retention efforts, and improving customer experiences for both prospects and existing clients. With my background in developing and delivering high impact solution presentations for OEM’s, retailers, and trade shows, I demonstrated the advantages of Reynolds solutions versus competitors in the marketplace. I provided value to the dealers I worked with by discovering, documenting and analyzing KPI/CRM/CSI/DMS usage, statistics, processes and reporting. Show less

As a CRM CEM Specialist, I presented CRM CSI CEM software solutions and applications to dealers and OEM’s. I directed a business plan which increased Reynolds CRM software market share sales from 11% to 42%.I designed phone call and e-lead CRM processes and strategies using SaaS and B2B techniques. In addition, I formulated sales strategies for dealers by focusing on synergies between their operations, people, processes and integrated technologies.The Reynolds implementation… Show more As a CRM CEM Specialist, I presented CRM CSI CEM software solutions and applications to dealers and OEM’s. I directed a business plan which increased Reynolds CRM software market share sales from 11% to 42%.I designed phone call and e-lead CRM processes and strategies using SaaS and B2B techniques. In addition, I formulated sales strategies for dealers by focusing on synergies between their operations, people, processes and integrated technologies.The Reynolds implementation team and I led and administered several CRM, CSI, CEM projects from conceptualization to implementation. Show less

As a Sales Manager I implemented sales and marketing strategies and processes that surpassed OEM objectives of retail sales and CSI. I am a consummate researcher who strives to really understand my area market and customer buying preferences. Through thoroughly analyzing various models trends via monthly and annual sales performance and inventory / stock management I capitalized on increasing market sales. Through this effort, my dealership exceeded new vehicle sales targets and resulted in… Show more As a Sales Manager I implemented sales and marketing strategies and processes that surpassed OEM objectives of retail sales and CSI. I am a consummate researcher who strives to really understand my area market and customer buying preferences. Through thoroughly analyzing various models trends via monthly and annual sales performance and inventory / stock management I capitalized on increasing market sales. Through this effort, my dealership exceeded new vehicle sales targets and resulted in #1 national ranking of Acura Pre Owned Vehicle Sales. I Planned sales workshops with OEM, APB, Joe Verdi, Duane Marino, WYE management and created innovative marketing campaigns for special events Show less