Sammantha Craft Email & Phone Number

111 East Troy Street Suite A Tupelo, Ms 38804

• Provide customer assistance, resolving account, and notice issues for Wage and Investment customers. Examine customers returns who income are from salary wages, dividends, and investments, answer tax law questions, work to resolve complex account and notice issues. Resole taxpayer account, payment, filing and notice issues, and facilitating the resolution of examination and collection issues. Serve to educate taxpayers and promote voluntary compliance.• Advise taxpayers in meeting their Federal Tax obligations; Provide taxpayer assistance on tax law inquiries, filing requirements, status and web base filing.• Perform research, analysis, and necessary computations, to recommend adjustments to customer's accounts.• Address complex issues such as determination of active/passive loss, i.e., active participation issues or applicability of at-risk rules.• Provide technical tax law advice on newly enacted legislation, complex tax law issues, referrals, changes in regulations and policies.

111 E Troy Street Suite A Tupelo, Ms 38804 (

Detailed SPA East assist Training Coordinator Analyst. Duties include completing reports, maintaining training information, monitoring travel, attend or conduct meeting, and any other duties that are assign. Reports--Maintain an updated Area 1 and Area 2 employees’ training needs. Compile information from different sources and maintained Excel spreadsheets. Works with analysis to plan, organize, to review, and evaluation of the ITM learning program of the status of student’s learning performance. Training-- Consults with headquarters to determine if any changes can be used or modify any outdated material. Assists analysis in revising education objectives, methods and materials based on criteria set by headquarters. Update any course material that will be used for training. Assists in planning and developing service wide polices in the instructional materials. Monitor attendance and any issue that may arise in class. Be available to instruct class and provide any one-on-one training if need be. Serve as point of contact for instructors if an issue occurs and provide a solution or work around. Provide the OJI (On the Job instructor) access to the student’s development guide to guide. Assist any OJI that may have issues completing student training workbooks. Travel--Maintain travel information for face-to-face travel. Gather info from the student, manager, or analyst, and update upcoming class roster with the before and after training cost. Information used to maintain a projected budget and the actual spent budget for face-to-face training. OJT (On-the-Job-Training) Travel—provided as part of new hire process as Field Assistant customer service. Cost for travel is maintained for each Territory.Meeting—Attend all meetings related to Analyst, managers, quality, instructor, and headquarters to stay informed of any changes. Conduct any meeting in the absence of the Training analyst. Complete any other duties that are assigned.

333 W Pershing Road Kansas City, Mo 64108. 1-800-367-5690

• Mathematical reasoning, make decision use problem solving, listening, organize information, oral communication, technical competence, technology application, and flexibility.• Inbound calls—App 20 covers balance due, refund, transcript, and any other account related issues; App 18 covers taxpayer protection program where the taxpayer is required to complete verification and AQC research to determine what caused the refund to be delayed; App 55 set up appointment and App 20 type issues.• Paper inventory (CIS cases)—1040X used when taxpayer want to correct their return, TPRQ any correspondence from taxpayer, PYMT locate payments and apply to correct account, MATH taxpayer responded to a math error found on return agree or disagree with the changes, PLTY taxpayer request a penalty be removed, DUPF a duplicate copy of return that was filed, ACAX reconcile affordable care health insurance payments or overpayments, LSFM any form received from the taxpayer that could possible result in making an adjustment on the account, and TWRR (4442) written referrals completed by a CSR that could not fix issue while on the phone with the taxpayer. This could be something that needs to be completed by another department or need more research to determine what action will fix the issue for the taxpayer.

West Point, Ms

Receptionist for Columbus School District Central Office; greeted visitors, received and routed calls, placed outgoing calls, processed mail, maintain event calendar Substitute Teacher for West Point School District covering grades Pre K-12 in different subject areas

Columbus, Ms

Maintain records (files, documents) related to Federal Program and maintain Supervisor calendar in a Word documentProvide assistance by typing letters, memos, notes, reports and input data as requestedPrepare for Professional Development by creating booklets in Publisher; make PowerPoint presentations, and other required task Maintain and distribute supplies for department using Excel and PublisherScan documents and save into PDF file Light bookkeeping as related to invoices, requisitions, purchase orders, time sheet, and travelServed as department receptionist, receives and routed calls/visitors

West Point, Ms

Tutored K --8th grade in Reading, Math, Science, and History Work with teachers to help students and provide one on one assistance

West Point, Ms

Tutoring in the areas of Math, English, and Reading, using current resources design to the studentAdvise parent/s on how to help the student, and help the student find their motivation and strength Maintain student process using Excel spreadsheet

West Point, Ms

Assisted 1st and 2nd grade students to build reading sills, in small groups and one on oneResources used--sight words, online programs (Star Falls, Jump Start, Head Sprout, Skills tutor, and Orchard), and listen to students read to meet AR goalFocused on phonic awareness, vocabulary, grammar skills, and comprehension Assisted in teachers’ classes as a helper and substitute teacher in teachers’ absenceDesigned schedules for teachers of student’s tutor timeInput students achievement in weekly report, using Excel, part of intervention requirements

Columbus, Ms

Make sure that all Children Church childcare workers were present and prepared to work in unexpected absent; complete all necessary forms that are required to indicate attendance, incidents, or absents Prepare biblical lessons for the Children Church childcare Acquire and prepare snacks for children, paying attention to food allergies

Columbus, Ms

Served as a Children Church childcare worker-- infants to 12 monthsSunday school teacher for infants through 12 years old

Atlanta,Ga

Organized loans for sale/resale, entered data to determine loan destination, and begin process for a wire transfers after loan sale Daily phone contact with companies that purchased loans (e.g. Fannie Mae)Completed monthly reports (e.g. shipping and daily problems logs)Filed completed loan packets in appropriate filing systemCreated a job description manual for Shipper/Servicer position for training purposesTrained and supervised one part-time employee

Atlanta, Ga

Processed incoming calls related to tax refund status and taking necessary action to solve any issues that prevent the refund from being releasedReferred tax problems to the Problem Resolution Department when tax issue has not been completed by set time frame; following Internal Revenue Service procedures and tax lawsWork in the Problem Resolution Department to help taxpayer with any issues from owing taxes to issues with refund; by contacting taxpayer, sending out additional forms, and make correction on the individual taxpayer account Answer tax questions on Filing status, Business requirements, and who must file using appropriate protocol, which requires research of tax laws to provide clarification Processed and input amended tax return information Volunteered with the Vita Program in 1995 by completing actual tax returnsVolunteered as Vita Site Coordinator in 1996 and 1997; where I had to supervise workers, complete tax returns, complete required forms; and keep up with completed tax returns that would be turn in for processing

Bachelor’S Degree, Educational Psychology

Associate’S Degree, Computer Engineering