AiDash is an AI-first vertical SaaS company enabling satellite-powered operations and maintenance for utility, energy, and other core industries with geographically distributed assets. AiDash uses high-resolution, multispectral and SAR data from the world’s leading satellite constellations that are fed into its proprietary AI models to make timely predictions for O&M activities. These AI models empower AiDash’s full-stack applications and enable efficient planning, prioritization, execution, review and audit of O&M activities using satellite analytics at scale.- Worked directly with the Chief Customer Officer to establish KPIs, customer segments, processes, and systems to track the health of SaaS customers across the entire CS organization delivering net revenue retention > 100%- Developed a playbook to formalize the process for converting pilot customers to multi-year recurring revenue SaaS customers yielding a pilot-to-SaaS conversion rate of 90%+- Overhauled customer contract language to better reflect product functionality / project scope, improve payment terms, and reduce overall contracting risks- Managed 11 customer accounts comprising ~15% of the company’s ARR- Spearheaded employee recruiting and onboarding initiatives to scale the CS organization headcount by ~2x

- Completed an operating model diagnostic for a real estate investment fund to identify organic growth opportunities and increase top line revenue by ~30% over a two-year period- Led a procurement diagnostic across various business divisions for a property manager client to identify ways to optimize spend and immediately reduce operating expenses by ~15%

- Performed quantitative and qualitative due diligence on a prospective M&A target for an e-commerce platform- Conducted client workshops to document pain points and opportunities across ~25 individual processes at a global investment bank in order to understand the current-state operating model / develop a target-state operating model and execution roadmap

- Managed budget, schedule, and quality throughout the construction of a $24 million privately financed MBTA Commuter Rail train station on the Framingham/Worcester Line- Reviewed construction productivity rates weekly in order to properly allocate material, labor, and equipment resources on site- Reordered schedule logic to maintain the contract completion date after an unexpected issue resulted in an 89-day delay that would have cost $311,500 in liquidated damages- Hired a radar specialty subcontractor for $1,800 to prove to the owner that previously installed concrete totaling $100,000 met the project requirements and should be accepted

- Coordinated the design of four utility/pedestrian bridges while managing the interests of both the steel erector and the bridge design consultant- Supervised craft workers throughout the construction of four utility/pedestrian bridges totaling $18 million in engineering, material, labor, and equipment- Formulated a plan with electricians and ironworkers to install electrical conduit on bridge steel prior to the bridge installation date, eliminating many potential safety hazards- Learned/implemented the use of a 3D modeling software to calculate material quantities five times faster than previous material quantity calculation methods

- Performed field inspections of bridges to determine necessary repairs- Prepared bridge inspection reports for the MBTA and MassDOT- Drafted bridge plans in AutoCAD- Calculated dead loads and live load distribution factors for several bridge designs- Designed a wooden formwork system to be implemented in the repair of a concrete arch bridge

- Designed the drainage system of an athletic field located in Rochester, NH- Produced cost-effective designs of landfills, transfer stations, and wastewater treatment facilities using AutoCAD- Wrote technical reports for clients in order to summarize water quality data