Samuel Mccoig Email & Phone Number

• Architect scalable, secure, and reliable solutions using Microsoft enterprise applications such as Dynamics 365, Power Platform, Azure, and Office 365.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.
• Develop end-to-end solution architectures that address customer needs and align with industry best practices.
• Engage with customers to understand their business challenges and objectives.
• Conduct… Show more
• Conduct workshops, presentations, and technical discussions to demonstrate the value of proposed solutions.

Richmond, Virginia, United States

• Manage and monitor all installed systems and infrastructure to be in line with company guidelines and standard operating procedures.
• Define customers’ needs and functionality in a service development cycle.
• Install, configure, and test operating systems, application software, and system management tools.
• Collaborate with internal and external professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
• Migrate customers to… Show more
• Migrate customers to Datto and confirm all knowledge base articles are up to date and accurate Show less

Richmond, Virginia, United States

• Support Microsoft 365 and related public cloud platform service offerings on Citrix desktops and Intune managed endpoints.
• Manage 45+ Microsoft 365 customers as an MSP in industries such as legal, financial, healthcare, non-profit and manufacturing, delivering Exchange Online, SharePoint Online/OneDrive, Microsoft Teams, Microsoft 365 Apps.
• Create security groups and new users in Active Directory synced… Show more
• Create security groups and new users in Active Directory synced with Azure AD as requested by customers.
• Lead the initiative of upgrading customers’ Windows Servers on which Azure AD Connect was installed.
• Manage, implement, and train customers how to use the third-party application, Mimecast, for email security and filtering through Microsoft Outlook on the web and through the desktop application.

Richmond, Virginia, United States

• Provide technical support for Microsoft Office, Active Directory, Citrix, printers, basic networking, and a number of hosted applications.
• Manage phone calls and emails from customers who have incident or service requests.
• Assist customers with understanding, using, and troubleshooting hardware and software in a timely manner, while maintainingcommunication until the issue is resolved.
• Develop and maintain technical documentation which will be used by both end-users and… Show more
• Develop and maintain technical documentation which will be used by both end-users and technical staff. Show less

Richmond, Virginia Area

• Work with our Dynamics365 based ticketing system.
• Procure equipment, supplies, computer equipment, software, and miscellaneous items for all store locations.
• Provide Support for CarLotz Web Apps (Dynamics 365, Inventory+, Office365), desktops, and third-party applications.
• Windows 10 automated roll-on roll-off scripting.
• Azure Active Directory integration with other applications.
• Install, setup and provision access points at the stores and service centers.

Richmond, VA

• Answer phones in a timely manner with a friendly and caring voice and attitude
• Open a request for all calls and emails sent into the system
• Keep inventory of equipment using the system provided
• Handle incoming calls and emails from other employees and users