Samuel Mccoig Email & Phone Number

● Architect scalable, secure, and reliable solutions using Microsoft enterprise applications such as Dynamics 365, Power Platform, Azure, and Office 365.● Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.● Develop end-to-end solution architectures that address customer needs and align with industry best practices.● Engage with customers to understand their business challenges and objectives.● Conduct… Show more ● Architect scalable, secure, and reliable solutions using Microsoft enterprise applications such as Dynamics 365, Power Platform, Azure, and Office 365.● Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.● Develop end-to-end solution architectures that address customer needs and align with industry best practices.● Engage with customers to understand their business challenges and objectives.● Conduct workshops, presentations, and technical discussions to demonstrate the value of proposed solutions.● Build strong relationships with customer stakeholders and act as a trusted advisor.● Ensure successful integration of Microsoft enterprise applications with existing systems and processes. Show less

Richmond, Virginia, United States

● Manage and monitor all installed systems and infrastructure to be in line with company guidelines and standard operating procedures.● Define customers’ needs and functionality in a service development cycle.● Install, configure, and test operating systems, application software, and system management tools.● Collaborate with internal and external professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.● Migrate customers to… Show more ● Manage and monitor all installed systems and infrastructure to be in line with company guidelines and standard operating procedures.● Define customers’ needs and functionality in a service development cycle.● Install, configure, and test operating systems, application software, and system management tools.● Collaborate with internal and external professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.● Migrate customers to Datto and confirm all knowledge base articles are up to date and accurate Show less

Richmond, Virginia, United States

● Support Microsoft 365 and related public cloud platform service offerings on Citrix desktops and Intune managed endpoints.● Manage 45+ Microsoft 365 customers as an MSP in industries such as legal, financial, healthcare, non-profit and manufacturing, delivering Exchange Online, SharePoint Online/OneDrive, Microsoft Teams, Microsoft 365 Apps for Enterprise, Microsoft Intune and Azure Active Directory (Azure AD) services.● Create security groups and new users in Active Directory synced… Show more ● Support Microsoft 365 and related public cloud platform service offerings on Citrix desktops and Intune managed endpoints.● Manage 45+ Microsoft 365 customers as an MSP in industries such as legal, financial, healthcare, non-profit and manufacturing, delivering Exchange Online, SharePoint Online/OneDrive, Microsoft Teams, Microsoft 365 Apps for Enterprise, Microsoft Intune and Azure Active Directory (Azure AD) services.● Create security groups and new users in Active Directory synced with Azure AD as requested by customers.● Lead the initiative of upgrading customers’ Windows Servers on which Azure AD Connect was installed.● Manage, implement, and train customers how to use the third-party application, Mimecast, for email security and filtering through Microsoft Outlook on the web and through the desktop application.● Lead training seminars for customers on how to use Mimecast, Microsoft Teams Voice, Intune and SharePoint.● Implemented Azure Multi-Factor authentication across businesses ranging from 50 to 500 employees. This included gathering information from the customer to design the conditional access policies based around their needs and to create an SOW.● Create documentation and train internal technical staff and customers on the products that are managed by the team.● Manage billing and license reports for multiple vendors and handle the technical aspects of the Microsoft Partner relationship.● Implement and manage Microsoft Teams Voice including porting numbers, setting up call attendants, training customers, and purchasing licenses.● Lead the process of converting on-premise customers to hybrid environments utilizing Azure AD Connect to sync their Active Directory with Azure Active Directory.● Monitor Defender for Endpoints and Defender for Office 365 in order to analyze any potential or immediate threats to endpoints.● Migrated five large companies from either file shares or SharePoint 2016 to SharePoint Online and OneDrive. Show less

Richmond, Virginia, United States

● Provide technical support for Microsoft Office, Active Directory, Citrix, printers, basic networking, and a number of hosted applications.● Manage phone calls and emails from customers who have incident or service requests.● Assist customers with understanding, using, and troubleshooting hardware and software in a timely manner, while maintainingcommunication until the issue is resolved.● Develop and maintain technical documentation which will be used by both end-users and… Show more ● Provide technical support for Microsoft Office, Active Directory, Citrix, printers, basic networking, and a number of hosted applications.● Manage phone calls and emails from customers who have incident or service requests.● Assist customers with understanding, using, and troubleshooting hardware and software in a timely manner, while maintainingcommunication until the issue is resolved.● Develop and maintain technical documentation which will be used by both end-users and technical staff. Show less

Richmond, Virginia Area

● Work with our Dynamics365 based ticketing system.● Procure equipment, supplies, computer equipment, software, and miscellaneous items for all store locations.● Provide Support for CarLotz Web Apps (Dynamics 365, Inventory+, Office365), desktops, and third-party applications.● Windows 10 automated roll-on roll-off scripting.● Azure Active Directory integration with other applications.● Install, setup and provision access points at the stores and service centers.

Richmond, Va

● Answer phones in a timely manner with a friendly and caring voice and attitude● Open a request for all calls and emails sent into the system● Keep inventory of equipment using the system provided● Handle incoming calls and emails from other employees and users