Sam Mehta Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Overall operational management of our rapidly changing Technology workspaceDevelopment of a engaged, team focused yet high performing cultureManage technical delivery aligned with the project requirementsProject management using both traditional and agile project methodologiesIdentifying risks and driving activities to mitigate those risksIdentification of bottlenecks and streamlining of processes and workflowsCommunicating and leading at all levels, and fostering an environment that encourages and recognises success, close collaboration with other teamsEnsuring effective monitoring, control and support of service delivery

Melbourne, Victoria, Australia

Managing the delivery of contracted services within SLA's.Develop and maintain systems, standards, processes and practices that promote operational excellence.Undertaking the deployment, planning and development of IT projects.Management and oversight of Incident, Problem and Change activities.Oversee the work carried out by vendors, ensuring contractual obligations and reporting standards are adhered to.Lead the development and delivery of technology roadmaps, including evaluating and recommending technology solutions to support the strategic direction of the business.Ensure optimised handling of IT service outages to minimise impact on the business.Escalation point for major IT related issues.Perform cost optimisation and management of existing agreements and support the Head of Technology.

Melbourne, Australia

Liaise with vendors and third parties as required for the resolution of incidents and problemsAssist in the development of business case to support strategic initiativesManage systems performance and capacity requirements ahead of expected business growthProvide recommendations to management on ways to improve performance and availability Take responsibility and make technical decisions for the business that are fit for purpose, support industry best practices and are in-line with the values and goals of HassellWork closely with the Project Managers and Service Delivery Managers to identify & resolve production incidents and apply effective problem management to ensure no recurring outagesManage and lead complex technical projects to identify, recommend and implement practices to improve operations within the business unitEnsure Enterprise systems are available, scalable, reliable and fit for purposePerformance Analysis of Storage Area NetworkEnsure Storage is configured to Best PracticeDevelop and maintain the operational procedures and processes associated with the on-going support and maintenance of the ICT systems and end user computing environmentDevelop technical specifications for system changes according to the details in an approved change request

Melbourne, Australia

Provide day-to-day leadership to the team and manage team of 20 engineersFilled in for the System Engineering Manager for 8 months, Jul2017 to Mar2018Enforce appropriate KPIs and establish metrics with frequent and regular reviews to objectively determine performanceManaging the engineers’ work load and assist when neededEffective problem analysis and solving skills at a level to work through issues of considerable complexity and the judgement to select and apply/recommend appropriate decisionsAct as an escalation for major incidentsStrong experience supporting Microsoft Suite of products along with VMWare and Citrix environmentsPlanning/implementing emergency changes and managing high impact incidentsExperience in following change and incident management processes, filling in for the Change and Incident Manager when requiredProvide monthly reporting on availability, performance and capabilityManage proactive maintenance activities to assure the health of contracted Client environmentsCoordinating resources in response to escalations within the established frameworkEnsure effective scheduling of staff in line with business requirementsManage and assist external vendors engaged for support or infrastructure project implementationsBe able to converse and use technical dialog with customer to discuss progress and manage expectations

Melbourne, Australia

Provide Level 2 and Level 3 technical support for service tickets/incidents.Mentor and coach junior staff, act as an escalation point for unresolved issues. Manage/administer Citrix XenApp 6.5 and Citrix XenApp 7.6 environmentsSCCM 2012 managementManaging Lync 2010 Telephony systems Active directory and Microsoft Exchange administration.Monitoring and reviewing daily logs and creating incident tasks where action is required.Adhering to the Service Desk procedures and policies.Creating/maintaining documentation for support procedures.Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.Manage vendor support. Comply with software and hardware licensing requirements,

Melbourne, Australia

Installing, configuring, updating and maintaining server software/hardware.Monitoring and reviewing daily logs and creating incident tasks where action is required.Research, design, implement, and troubleshoot information systems and technology solutions in support of business needs.Document help desk troubleshooting procedures, operations manuals, and user guidance.Providing client support for IT installations including on-site set up and support.

Melbourne, Australia

Provide level 1/2 client support, problem resolution and solution advice. Perform general desktop and network administration functions using directory services, applications and web based systems. Provide advice in the selection, purchasing, deployment and use of information technology solutions that meet their identified requirements whilst ensuring consistency with the IT infrastructure of the departments.

Melbourne, Australia

Management of Administration, Systems and Customer Service areas and the overall compliance to company policies and procedures within the Supermarket.

Nunawading

Provide helpdesk and networking support.

Bachelor'S Degree, Computer Systems Engineering

Bachelor'S Degree, Mechanical Engineering