Who is Sammer Nasrallah? Overview
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Quick answer
Sammer Nasrallah is listed as Technical Manager, Platform at Phreesia, based in Ottawa, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Sammer Nasrallah.
Sammer Nasrallah previously worked as Technical Manager, IT at Phreesia and Team Lead, IT at Phreesia. Sammer Nasrallah holds Bachelor Of Applied Science, Basc In Chemical Engineering & Bsc In Computing Technology from University Of Ottawa.
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Email format at Phreesia
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Phreesia
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Profile bio
About Sammer Nasrallah
As a Technical Manager at Phreesia, my focus revolves around enhancing team productivity and customer satisfaction through innovative data analytics and continuous improvement practices. With a robust foundation in both Chemical Engineering and Computing Technology from the University of Ottawa, my approach integrates cross-disciplinary knowledge to drive transformative IT solutions. At the heart of my methodology lies a commitment to mentoring and developing a culture that values best practices and automation. Our achievements include a notable enhancement in service delivery, thanks to the strategic use of tools like SQL and PowerBI and a dedication to optimizing workflows and support processes.
Listed skills include Leadership, Microsoft Office, Management, Data Analysis, and 13 others.
Current workplace
Sammer Nasrallah's current company
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9 roles
Sammer Nasrallah work experience
A career timeline built from the work history available for this profile.
Technical Manager, It
Current- Developed and implemented a data-driven analytics framework using tools like SQL, SUMO, and PowerBI to monitor key performance indicators and improve team efficiency and customer satisfaction.
- Championed a culture of continuous improvement by introducing best practices, automation tools, and regular coaching, increasing team productivity by 25%.
- Led the transformation of support processes by optimizing workflows and enhancing team training, resulting in improved first-contact resolution rates and reduced ticket backlog.
Jul 2024 - Present
Team Lead, It
- Managed a team of support specialists, overseeing day-to-day operations, mentoring team members, and driving performance improvements.
- Lead server migration projects for client integrations, ensuring seamless transitions and enchacemed system performance for over 100 clients.
- Utilized tools like SQL, SUMO, and internal reporting systems to analyze support data, identify trends, and implement strategies that enhanced service delivery and customer satisfaction.
- Collaborated with cross-functional teams to resolve complex issues, streamline processes, and ensure alignment with organizational goals.
Mar 2022 - Jul 2024
Resolution Specialist, Support
- Design, build, deploy, and configure integrations with partner software and HL7 interface engines
- Troubleshoot integrations and customizations such that they can be productized and used by multiple customers in a scalable manner
- Partner with key client and Phreesia stakeholders to build brand new products and features
- Understand Phreesia’s strategic priorities and collaborate across multiple teams and clients to ensure Phreesia’s strategic priorities are met
Apr 2021 - Apr 2022
Senior Technical Analyst
Oct 2020 - Mar 2021
Technical Analyst
Oct 2019 - Oct 2020
Technical Officer
- Assembled part of the test system of a reverse osmosis project consisting of simulated seawater using high pressure membrane systems.
- Ensured Quality control between samples, data collection, calibrated flow and conductivity meters and use of data acquisition softwares.
Jan 2019 - Oct 2019
Research Assistant
- Surface modification of ceramic for reduced bitumen and fouling
- Investigated the use of various surface modifying agents for ceramic membranes in the pursuit of reducing bitumen absorption and fouling
- Application of several analytical techniques including DLS, SEM, FTIR, XRD and EDS
Aug 2018 - Dec 2018
Process Engineering Intern
May 2018 - Aug 2018
1 education record
Sammer Nasrallah education
FAQ
Frequently asked questions about Sammer Nasrallah
Quick answers generated from the profile data available on this page.
What company does Sammer Nasrallah work for?
Sammer Nasrallah works for Phreesia.
What is Sammer Nasrallah's role at Phreesia?
Sammer Nasrallah is listed as Technical Manager, Platform at Phreesia.
Where is Sammer Nasrallah based?
Sammer Nasrallah is based in Ottawa, Ontario, Canada while working with Phreesia.
What companies has Sammer Nasrallah worked for?
Sammer Nasrallah has worked for Phreesia, National Research Council Canada / Conseil National De Recherches Canada, University Of Ottawa, and Serco Energy Llc.
How can I contact Sammer Nasrallah?
You can use AeroLeads to view verified contact signals for Sammer Nasrallah at Phreesia, including work email, phone, and LinkedIn data when available.
What schools did Sammer Nasrallah attend?
Sammer Nasrallah holds Bachelor Of Applied Science, Basc In Chemical Engineering & Bsc In Computing Technology from University Of Ottawa.
What skills is Sammer Nasrallah known for?
Sammer Nasrallah is listed with skills including Leadership, Microsoft Office, Management, Data Analysis, Project Management, Microsoft Word, Java, and Research.
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