Clicks is a specialist IT recruitment company. We have offices in Melbourne, Sydney, Brisbane and Canberra. A home-grown Australian business with global capability, Clicks has been providing contract and permanent recruitment services to Australia’s leading government and blue-chip organisations since 1990. We are part of the $6.3b OUTSOURCING Inc., (2427:Tokyo), with over 80 staffing and technology brands in 22 countries.I'm a member of Clicks and INDEX's Executive Leadership Groups. Here I have national responsibility for human resources leadership, business process improvement, quality, systems, bid / proposal management and contractor care portfolios. And I love it!The marketing component of my role has responsibility for all Outsourcing Oceanie Group brands, with $300m+ annual revenue. This comprises all online and offline brand and marketing initiatives to support the business' sales targets through best practice customer acquisition, growth, retention and loyalty strategies.Sam Micich: high performance teams, business process re-engineering, stakeholder management, recruitment advertising, training, coaching, performance management, company / employer branding, employer value propositions, social media strategy, content management, profile optimisation, sales / marketing collateral, bid / tender / proposal management, surveys, reporting, data analysis, vendor management, team leader, PRINCE2 practitioner, project management, candidate / applicant management experience, employee engagement, staff retention, onboarding, writer, proofreader, talent attraction, resource planning, IT recruitment, contract recruitment, permanent recruitment, FastTrack, MailChimp, WordPress, Joomla, LinkedIn, Facebook, Twitter, Google+, Wufoo, SurveyMonkey, SalesForce, Whispir, Google Analytics, AdWords, PPC, SEO, EDM, direct marketing, customer acquisition, customer retention, loyalty, Melbourne, Sydney, Canberra, Brisbane, Australia.

INDEX Consultants is an Outsourcing Oceania Group Company providing specialist strategic advisory and management consulting services to the public and private sectors. We are trusted advisers to Australia’s leading institutions, consumer brands, and Federal, State and Local Governments. Our services include:Advisory & SupportSolution ConsultingProfessional ServicesExpert EngagementManaged ServicesPartnered Services

CobaltBlu is a business incubator with interests in Sustainability, Technology, and Talent. UnbookedSee above for a description. www.unbooked.comCobaltBluWith a mature library of tools, CobaltBlu is a highly experienced and well credentialed team of specialists with a demonstrated track record in four key business practices:• Program and Project Delivery• People, Change & Communications• Brand & Product Development• Sustainabilitywww.cobaltblu.com.auSam Micich: consultant, contract manager, writer, tender / bid / proposal management, sales, account manager, business development, relationship manager, presentations, reporting, data analysis, Melbourne, Australia.

Unbooked is an e-commerce platform that allows vendors to list and sell time-based appointments. I was 'hire number one' for this startup venture, and continued to work closely with the Directors of Unbooked in an advisory capacity after the completion of my tenure, specifically regarding business process optimisation, vendor attraction and management, and user experience optimision on the site.Sam Micich: startup, e-commerce, online trading platform, testing, sales, business development, healthcare industry, beauty industry, small business, coaching, business consulting, sales strategy, marketing strategy, training, team leader, remote team manager, writer, telesales, demonstrations, presentations, account management, relationship management, website administrator, content management, reporting, data analysis, troubleshooting, customer service, database administrator, contract recruitment, permanent recruitment, WordPress, Prezly, MailChimp, DropBox, Wufoo, Melbourne, Australia.

The shift to this role brought a more hands-on focus with it; I was still responsible for all the people-centric aspects of our business. For example coaching and mentoring, talent management (from attraction to redeployment), professional development and more, as well as the marketing, branding and innovation for our company. Major projects include end-to-end responsibility for the rebuild of the M&T Resources website (due for completion late 2009/early 2010) and major business systems upgrades. My focus on bid management also increased significantly, and I owned the bid/tender management capability for the business nationally.In addition, I worked closely with the permanent recruitment team in each state to ensure they had the knowledge, strategy and support to achieve their goals.Sam Micich: IT recruitment, contract recruitment, permanent recruitment, executive recruitment, business process re-engineering, human resources management, recruitment advertising, coaching, training, performance management, company / employer branding, employer value proposition definition, social media strategy / content management, marketing collateral creation, bid / tender / proposal management, survey management, reporting, data analysis, vendor management, team leader, candidate / applicant management experience, employee engagement, staff retention, onboarding, writer, proofreader, talent attraction, resource planning, client satisfaction, employee satisfaction, account manager, relationship manager, FastTrack, Melbourne, Sydney, Canberra, Brisbane, Australia.

My responsibilities lie within the first three of the four elements of M&T Resources’ ‘balanced scorecard’ approach: Customer Service, Business Process Improvement, Recruitment & Retention of Staff, and Sound Financial Management. The key function of the role is to create and support best-practice systems in these areas in a collaborative and cost-effective manner.Sam Micich: IT recruitment, contract recruitment, permanent recruitment, executive recruitment, business process re-engineering, recruitment advertising, coach, training, performance management, company / employer branding, employer value proposition definition, social media strategy / content management, marketing collateral creation, bid / tender / proposal management, survey management, reporting, data analysis, vendor management, team leader, candidate / applicant management experience, employee engagement, staff retention, onboarding, writer, proofreader, talent attraction, resource planning, client satisfaction, employee satisfaction, account manager, relationship manager, office relocation, FastTrack, Melbourne, Sydney, Canberra, Brisbane, Australia.

Full P&L responsibilities for management of permanent and temporary Melbourne recruitment business with particular focus on engineering and facilities management roles.Sam Micich: business manager, change manager, sales manager, business development, account manager, relationship manager, project manager, team manager, coach, trainer, writer, recruitment, contract recruitment, permanent recruitment, temporary recruitment, facilities management, engineering, customer service recruitment, talent attraction, employee engagement, performance management, reporting, FastTrack, business process improvement, writer, office relocation, Melbourne, Sydney, Adelaide, Australia.

With a focus on temporary recruitment within the administration, customer service and call centre arenas, there was a strong push in the organisation at that time to ingrain more of a sales culture. As such my role involved a great deal of professional development and coaching with my staff, as well as a degree of performance management and 'refreshing' the team to ensure we had the right people in the right seats on the bus.Sam Micich: business manager, change manager, sales manager, business development, account manager, relationship manager, project manager, team manager, coach, trainer, writer, recruitment, contract recruitment, permanent recruitment, temporary recruitment, talent attraction, employee engagement, performance management, reporting, FastTrack, business process improvement, writer, Melbourne, Australia.

After the Dunhill acquisition, I ran two teams - one focusing on permanent and contract recruiting of business support (non-executive) roles, and one focusing on contact centres, with a particular focus on permanent contact centre executive roles.Sam Micich: business manager, change manager, sales manager, business development, account manager, relationship manager, project manager, team manager, trainer, coach, writer, recruitment, contract recruitment, permanent recruitment, temporary recruitment, business support, sales, call centre, customer service recruitment, talent attraction, employee engagement, performance management, reporting, Ezi Access, business process improvement, writer, Melbourne, Australia.

My first role in Melbourne, I revitalised the Office Support recruitment function from zero staff to a team of six. Dunhill was acquired by Robert Walters.Sam Micich: business manager, change manager, sales manager, business development, account manager, relationship manager, project manager, team manager, trainer, writer, coach, recruitment, contract recruitment, permanent recruitment, temporary recruitment, office support, administration, sales, customer service recruitment, talent attraction, employee engagement, performance management, reporting, FastTrack, business process improvement, writer, office relocation, Melbourne, Australia.

My first role in recruitment. I was Manpower's only consultant focused on permanent recruitment for the ACT. I achieved 2nd ranking for permanent billings nationally within six months of joining the company.Sam Micich: business development, account manager, relationship manager, permanent recruitment, office support, administration, sales, customer service recruitment, reporting, FastTrack, Canberra, Australia.