Sammi Harvey Email & Phone Number

United States

Vancouver, Washington, United States

Tigard, Oregon, United States

Achievements & History of Roles at Madewell:Stylist (Sales Lead) in Nashville, TN (Green Hills) from 2017-2019Transferred to Portland, OR (Brewery Blocks) as a Stylist in 2019Reached One Million in Sales in 2019, awarded as Top Part-Time Sales person within the companyPromoted as Temporary Assistant Manager in Portland, OR (Brewery Blocks) for Holiday 2020Left for 3 months to gain experience in menswear at BonobosRehired & Promoted as Assistant Manager in Tigard, Oregon (Bridgeport Village) from June 2022 - February 2022Returned as Sales Associate in Tigard, OR (Bridgeport Village) in August 2023

Tigard, Oregon, United States

Portland, Oregon, United States

Portland, Oregon, United States

-Provides customers with an exceptional customer experience via chat and email function-Utilizes extensive knowledge of Salesforce & Store-force systems to pinpoint each issue with customers to efficiently and professionally solve each case-Navigates Jazz LLC shipping system to analyze each shipment order to provide updates to current and potential customers-Employs the chat forum Slack platform to collaborate with corresponding departments and leadership to proactively solve each case

Portland, Oregon, United States

Keyholder at a downtown menswear store that specializes in both suiting and casual wear. -Created long-term customer relationships by providing a personalized, one-on-one appointment-based shopping experience.-Consistently met sales goals and reached max bonus each month-Developed client strategies and planned in-store initiatives to drive brand loyalty, conversion, and sales

Greater Nashville Area, Tn

Responsible for selling and marketing event venue, assisting clients with booking, being point of contact on the day of event.

Nashville, Tn

Storyline/StoryBrand is a two-part company founded by New York Times Bestselling author, Donald Miller. Storyline helps people live a better story through life planning curriculum and an annual conference. StoryBrand is a marketing workshop that helps companies tell a clear and compelling story through a story-based marketing framework.As the Customer Service Specialist for both companies, my goal was to help our team create products and experiences that would surprise, delight, and satisfy our customers. To daily reach this goal, my tasks included:• Managing all incoming messages for Storyline & StoryBrand, as well as fan mail for Don Miller through Zendesk.• Thinking creatively on how to optimize customer's experience while brainstorming with team about new products, offers, or services.• Interacting with customers both through email and social media in a way that builds long-term relationships with the company.Within the final 30 days at the position, I had written over 300 emails with a 98% satisfaction rating.

Nashville, Tennessee

Managed user content for OKDOTHIS photography app. Curated featured page daily and found solutions in a team environment.

Greater Nashville Area, Tn

Created editorial calendars, wrote email campaign sequences, and managed Twitter, Facebook, and Instagram platforms for both @Storyline and @DonaldMiller.Assisted with the launch of Donald Miller's New York Times #5 Bestseller, "Scary Close".

Greater Nashville Area, Tn

Managed various online social media accounts, updated University’s contact database, and assisted in production of promotional materials.

Washington D.C. Metro Area

Program Assistant for Citizenship Washington Focus, a high school citizenship conference that toured Washington DC. Worked as a licensed District of Columbia tour guide and as a hostess at the National 4-H Conference Center for visiting groups made up of both high school students and adult leaders.

Nashville, Tennessee

Gave campus tours, hosted overnight students, and recruited at college fairs.

Knoxville, Tennessee Area

Intern for the Tennessee 4-H Youth Development Program. Managed status of 4-H Youth Memberships, worked on brand development for annual conferences, ran registration at all official state events, and was a liaison for the 4-H Youth State Council.

Master Of Arts In Marriage, Couple And Family Counseling

Bachelor'S Degree, English - Writing Concentration

Activities and Societies: Marketing Minor